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What do your customers think? Ask for feedback!

Ask for feedback on a continuous basis Do you regularly ask for feedback from your customers regarding product suggestions, preferences, likes and dislikes? Do you ask for feedback about the customer’s experience? Systematically asking for feedback, carefully analyzing and turning it into actionable insights, allows you to improve the overall customer experience, and develop products […]

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How social media affects customer relationships

Social Media and Customer Relationship Management Social media can negatively or positively impact customer relationship management Social media has quickly replaced traditional media as the primary source of information related to an organization’s brand. The endless amount of online communication channels available to customers has both positive and negative implications for proper customer relationship management.

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Measuring Customer Satisfaction

Customer Satisfaction and Customer Involvement More than ever, customers demand products and services that fit their needs. It is imperative that companies provide customers with a process to participate fully at every stage of product and service development. This ensures customers voice their opinions, ideas and concerns. Furthermore, companies must properly integrate this data into

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Sharing projects: assigning roles and controlling your data

Note: The screenshots in this post have been removed as they are out-of-date. For updated content see the following article on our knowledgebase: Roles and Permissions.  One of the biggest advantages of using is that it allows you to collaborate with your team members, customers, and all other parties involved, whether they are inside or

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