Maximizing Customer Experience

What does customer experience mean? According to Richard Owen, Vice-President, of Dell Online worldwide, customer experience is “The sum total of the interactions that a customer has with a company’s products, people, and processes. It goes from the moment when … Read More

What do your customers think? Ask for feedback!

Ask for feedback on a continuous basis Do you regularly ask for feedback from your customers regarding product suggestions, preferences, likes and dislikes? Do you ask for feedback about the customer’s experience? Systematically asking for feedback, carefully analyzing and turning … Read More

The Modern Customer Survey

Having satisfied customers is the key to a successful business. But how do you know that your customers are pleased with what your organization is delivering? One of the most efficient ways to find out is through a customer survey. … Read More

How social media affects customer relationships

Social media can negatively or positively impact customer relationship management Social media has quickly replaced traditional media as the primary source of information related to an organization’s brand. The endless amount of online communication channels available to customers has both … Read More

Customer Engagement: A way to outperform your competitors

Looking for a way to outshine your competitors? Start building customer engagement; this will help your business become more successful. According to research done by the Gallup Organization, organizations that have optimized customer engagement have outperformed their competitors by 26% … Read More

Measuring Customer Satisfaction

Customer Satisfaction and Customer Involvement More than ever, customers demand products and services that fit their needs. It is imperative that companies provide customers with a process to participate fully at every stage of product and service development. This ensures … Read More

Take advantage of the Collaboration Inbox and stay on top of things

With OneDesk, staying organized and on top of things has never been easier. The Collaboration Inbox (the status bar that sits at the left of the interface), is designed to facilitate organization and collaboration between team members in real-time.  Through … Read More

A simple way to become a stronger business

We’ve got a secret for you.  Well, it’s not really a secret since we’re broadcasting this.  But we would like to let you know about an easy way to strengthen your business. . You can do this by simply listening … Read More

Sharing projects: assigning roles and controlling your data

Note: The screenshots in this post have been removed as they are out-of-date. For more updated content on this topic, view this blog post. One of the biggest advantages of using is that it allows you to collaborate with your … Read More

Add a customer portal to your website.

It’s a fact – in order for your organization to provide the best product development or service delivery, you need to get precise feedback on what is working and what is not. . Your customers know exactly what they want. … Read More