Social media monitoring with OneDesk

Listen to your customers through social media with OneDesk The social web is no longer just a space where individuals connect. These days, it is used as a communication channel for sharing ideas, suggestions, insight, questions and even product and … Read More

Task Management with OneDesk

At OneDesk, we know how difficult task management can be, especially if they are distributed across various departments or organizations. Therefore, we have developed several task management capabilities that will make your job easier. A quick overview of OneDesk’s task … Read More

personalization

Personalization and preferences in OneDesk

Add a personal touch with OneDesk personalization and branding features Add a personal touch to your OneDesk employee interface: Choose from our predefined colour themes Add your company logo to strengthen corporate branding Set privacy rules and personalize security setting … Read More

Case management tip: Filter support cases

We at OneDesk recognize that customer satisfaction plays an important role in a business’ growth. Therefore, we are proud to introduce our new customer service, help desk, and case management applications. Support cases can be difficult to manage, especially if … Read More

Online customer service and social media

The relationship between online customer service and social media The social web has dramatically changed the way that customers communicate with organizations and how they in turn receive, manage and respond to customer service inquiries. We, at OneDesk are very … Read More

Innovation Process: Turns ideas into reality

Many argue that the innovation process cannot be managed because innovation is supposed to be about creativity and cannot be predicted. Innovation is not only about being creative and inventive; innovation is a collaborative process where ideas are taken and … Read More

The social web: Shaping product innovation

The social web impacts product Innovation Interesting results on the impact of social media on product innovation were revealed in a recent study conducted by the consulting firm Kalypso. The biggest impact reported by 20% of organizations using social media … Read More

Automated system improves customer service

OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated systems are also beneficial when it comes to reducing the … Read More

Business collaboration: Horses versus camels

Business collaboration: Challenges There is an ancient proverb that many refer to when identifying ineffective business collaboration and decision-making: “A camel is a horse designed by a committee.” In the ideation and innovation processes, a camel is produced instead of … Read More

Product management and social customers

Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product managers are increasingly adopting. Social product management means opening up … Read More