At OneDesk, we know how difficult task management can be, especially if they are distributed across various departments or organizations. Therefore, we have developed several task management capabilities that will make your job easier. A quick overview of OneDesk’s task management tools Create tasks from requirements (or link tasks to requirements) By entering tasks into […]
Add a personal touch with OneDesk personalization and branding features Add a personal touch to your OneDesk employee interface: Choose from our predefined colour themes Add your company logo to strengthen corporate branding Set privacy rules and personalize security setting OneDesk also lets you create a personalized workflow and experience with your preferences in
We at OneDesk recognize that customer satisfaction plays an important role in a business’ growth. Therefore, we are proud to introduce our new customer service, help desk, and case management applications. Support cases can be difficult to manage, especially if they are numerous. One of the challenges that support teams face is that they often
The relationship between online customer service and social media The social web has dramatically changed the way that customers communicate with organizations and how they in turn receive, manage and respond to customer service inquiries. We, at OneDesk are very excited about the two new features—help desk and online customer service—that have been integrated into
Many argue that the innovation process cannot be managed because innovation is supposed to be about creativity and cannot be predicted. Innovation is not only about being creative and inventive; innovation is a collaborative process where ideas are taken and managed through to value-adding market introduction. In order to outperform competitors, companies need to implement
The social web impacts product Innovation Interesting results on the impact of social media on product innovation were revealed in a recent study conducted by the consulting firm Kalypso. The biggest impact reported by 20% of organizations using social media as part of their product strategy is faster product adoption. In addition 16% reported faster
OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated systems are also beneficial when it comes to reducing the amount of process errors. One of the greatest advantages of the automation engine is that
Business collaboration: Challenges There is an ancient proverb that many refer to when identifying ineffective business collaboration and decision-making: “A camel is a horse designed by a committee.” In the ideation and innovation processes, a camel is produced instead of a horse! (I do not want to offend any camel enthusiasts. Quite frankly, I am
Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product managers are increasingly adopting. Social product management means opening up a business to innovation by gathering input from internal and external sources throughout the product
OneDesk’s Social Business Applications Help Enhance Customer Engagement and Drive Product and Service Innovation MONTREAL-July 13, 2011 -OneDesk helps businesses become more social by connecting customers, partners, and employees to the product and service development process. OneDesk is leading the market in providing solutions that help companies realize the benefits of social product
OneDesk Releases Social Business Applications (Press Release) More