360 degree feedback: Understand all sides

What is 360 degree feedback? 360 degree feedback, also known as multisource or multi-rater feedback, is a feedback management system in which feedback comes from all around an employee about their performance. This feedback is provided by their supervisor, co-workers, … Read More

Product roadmap tools: Guiding organizations

The importance of creating a good product roadmap “A good roadmap is a useful product management tool: it informs the business, guides our tactics, and prevents us from getting distracted.” – Paul Young, Product Beautiful Challenges in developing a product … Read More

Disruptive innovation: Avoiding it

Disruptive innovation – When innovation is threatening Even though this term was was coined in 1997 by Harvard business school professor, Clayton Christensen, many people are just starting to learn about it. According to many sources, disruptive innovation is one … Read More

Leave Feedback Management To Us

Why you want your customers to leave feedback about your products and services It’s a fact. Today’s social customer will actively engage with their favorite brands and gladly leave feedback related to their experiences. Despite this incredible customer involvement, many … Read More

Customer service strategies – modern ones

Move over traditional customer service strategies As a result of today’s competitive economy, it is imperative for businesses to come up with customer service strategies that will allow them to retain their customers and keep their business ahead of the … Read More

Co-creative wisdom for modern enterprises

Co-creative methods for customer engagement In the article “Building the Co-creative Enterprise,” Francis Gouillart and Venkat Ramaswamy use Lego to illustrate the success of adopting a co-creative mindset and enhancing customer engagement. They explain how Lego invited customers to participate … Read More

Loyalty software: Wins customers over

Customer loyalty is all about attracting the right customer, getting them to buy often and in higher quantities and bring you even more customers. Thus, building customer loyalty is the key to increasing business profitability. Recognizing this, many companies are … Read More

Social innovation: Product development 2.0

Social innovation fuels product development As competition to gain market share increases, leading companies, like Lego, GM and Threadless, are actively exploring innovative strategies for bringing more profitable products to the market more quickly. One of these strategies is social … Read More

Innovative business: Make yours one

In light of April Fool’s day, we thought we’d share some fun information about innovative businesses. Coming up with innovative business ideas There are many debates to what constructs an innovative business. The most popular definition of an innovative business … Read More

Innovation strategies: Creating advantage

Staying ahead in the marketplace with effective innovation strategies Successful companies understand that in order to stay in the game and achieve profitability they need to constantly innovate. The development of an effective innovation strategy provide organizations with a framework … Read More