Community software: Good for businesses

What is community software? With the “Web 2.0 revolution” taking over the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any … Read More

Customer Lifecycle Management

Understanding the customer lifecycle Does your organization focus on product or customer lifecycles? Do you know if your customer touch points are supporting your business goals and strategies? Are you converting prospects into loyal customers who advocate on your behalf? … Read More

Web Survey: Helpful but challenging

What is a web survey? Before we talk about the web survey, let’s start by discussing what a survey is. A survey is a method of gathering information from a number of individuals, known as a sample, in order to … Read More

User feedback: Are you paying attention?

User feedback: Business implications Before we talk about user feedback, let’s explore one important question: Are your customers the central focus of your business? If you do not operate with the fundamental belief that everything must revolve around attracting and … Read More

Client response: Increase it

Are you receiving enough client response? You know you’re receiving positive client response when your existing clients keep knocking at your door for more of your product or service. If you are finding it difficult to retain your clients and … Read More

Client Management Simplified

Client management: What is it? Providing great client service and seizing opportunities to increase sales revenues from every client interaction requires good record keeping and tracking processes. Keeping client information current and available to everyone who interacts with clients is … Read More

Innovative Ideas: Important!

Innovative ideas – what are they about? Businesses are increasingly realizing that it is getting more important to come up with, and manage innovative ideas. But what exactly does this mean? According to an article on businessweek.com, innovation nowadays is … Read More

Ideas management: Promoting innovation

Ideas management: Involve everyone Does your company give customers the opportunity to submit their ideas regarding product development or service improvements to key decision-makers? Does your company use customer and employee ideas to ensure the right products and services are … Read More

Innovation in the Workplace

In light of the new year, I thought it would be the perfect time to introduce a term you may or may not be familiar with – innovation. The word “innovation” is quickly skyrocketing in the business world; it’s everywhere. … Read More

User community: Drive innovation

User community: Building a competitive advantage Connecting customers, partners and employees can be difficult. Elements, such as, real-time insight, meaningful feedback and a collaborative work process, can combine to create a culture capable of thriving during difficult times. The active … Read More