Enterprise 2.0: What lies ahead?

Enterprise 2.0 trends: Going forward It has been has been a very tumultuous year in business and the software industry, filled with new theories and insights, especially in the area of social product innovation. In her article, 5 Enterprise Social … Read More

Collaboration suite: Connects every role

What is a collaboration suite? While there is no specific set of capabilities that a collaboration suite should have, all collaboration suites must have the following characteristic: A collaboration suite is software that provides businesses with a set of applications, … Read More

Product creation: Involving your customers

Emerging trends in product development: co-creation and crowdsourcing Julie Wittes Schlack, SVP of innovation and design at Communispace, recently wrote a great article that explores the ways that organizations are involving their customers in the product creation process. In her … Read More

Technological innovations: Top 5 ones for businesses

When it comes to company growth, innovation plays the key role in shaping the organization’s future. In today’s extremely competitive business environment, organizations must focus on developing innovative products or services. OneDesk recognizes this and has developed an innovation and … Read More

Experience co-creation: Engagement

What is experience co-creation? Francis Gouillart, president of the president of the Experience Co-Creation Partnership, defines Experience co-creation (ECC) is a fresh perspective on value creation. It requires organizations to rethink their engagement process, and re-evaluate the manner in which … Read More

OneDesk sponsors ProductCamp SoCal 2011

OneDesk, an industry leader in social product development, is proud to be a sponsor of #pcSC (ProductCamp SoCal 2011). What is ProductCamp SoCal 2011? ProductCamp SoCal is a free “unconference” for product managers and marketers and is held in sunny … Read More

Innovative companies: Some fun facts

Top 5 most innovative companies of 2011 Fast Company has released a list of what they think are the top 50 most innovative companies of 2011. Check it out here. 1. Apple Over the past couple of years, Apple has … Read More

Steve Jobs quotes: Some OneDesk favorites

At OneDesk, we believe that anyone can become a successful innovator if they have the perseverance to do so. Thus, we have turned to Steve Job’s examples on numerous occasions, and used them to preach about fostering innovation throughout organizations. … Read More

Customer support and the social web

The social web: The new customer support hub The social web has had a tremendous impact on the customer-organization relationship. More specifically it has changed the method in which customers communicate with organizations and how they in turn receive, manage … Read More

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New in OneDesk: Release Management and Product Roadmapping

First, we introduced an easy way to organize, manage, and collaborate on projects – through OneDesk’s projects. As OneDesk’s mission is to make your job easier, we have taken projects to the next level: Release management and product roadmapping. Release … Read More