We’ve been featured in Business Review USA!

Image source: Business Review USA, October 2011 Issue   We are pleased to announce that OneDesk has been featured in the October 2011 issue of Business Review USA. We invite you to read the article and share your thoughts: Product … Read More

Social media stats from different angles

If your company is still holding back its presence on social media sites, you are not alone. There is still a large percentage of organizations that are hesitant to go social. We at OneDesk understand the hesitation. On the other … Read More

Product Collaboration with OneDesk

Enterprise product collaboration Competition is fierce and in a down economy, the need to achieve business growth is crucial. Great product development involves being able to keep up with a rapidly changing marketplace. Great product development means being able to … Read More

New product development process cheat sheet

Every new product development process should be easy OneDesk allows companies to capture ideas, objectively analyze them, and turn the ideas into actionable items. What makes the software unique, is that all the applications, including social media and collaboration tools, … Read More

Social CRM: The next level

What is Social CRM? Paul Greenberg, author of CRM at the Speed of Light defines Social CRM as a method : “….designed to engage the customer in a collaborative conversation in order to provide a mutually beneficial value in a … Read More

Product design and development at Facebook

The recent Facebook changes have taken over the world by storm. Facebook users are used to the sudden “suprise” changes that the social media giant often pulls on them. However, the most recent changes in the product design and development … Read More

Innovation-driven, customer-focused

What it means to be innovation-driven During these difficult and turbulent economic times, organizations need to develop and maintain an innovation-driven mindset. • Being tuned-in to industry trends and possessing a deep understanding of market needs and trendsThis means: • … Read More

Customer Service Management tips from OneDesk

At OneDesk, we recognize that customer service management is not always easy. Our software was developed on the premise that the customer support team should always ensure that the company is providing stellar customer service in order to deliver a … Read More

Social software: Collaboration 2.0

Using Social software for business collaboration Social software is increasingly being used by organizations of all sizes and industries, to help facilitate and promote collaboration and as a result, eliminate communication barriers and silos between suppliers, employees, business partners and … Read More

Innovation and ideas failures and causes

We often hear people say “there is no innovation without failure.” While occasional failures can be seen as beneficial and as an experimental learning process, there is no doubt that constant failure will lead to a downfall. Why innovations and … Read More