customer-feedback-options

Customer Portal Tip: Limiting Customer Discussions

With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting … Read More

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Ideation management with OneDesk

Innovating the ideation management process The product creation process involves many interconnected ideation management activities—from discovering, to understanding and defining ideas and insight, through to turning new prototypes and ideas into sustainable and relevant product requirements. The question to consider … Read More

webinar-weekdays

OneDesk Webinar Series on Hold This Week

Each weekday morning at 11 a.m. EST, OneDesk looks at a different challenge in the area of social product development, proposing elegant solutions that will help you and your teams improve visibility across the organization and refine your collaborative processes. … Read More

Product roadmapping

Product roadmapping with OneDesk

Product roadmapping has never been easier Take advantage of powerful product roadmapping abilities – watch this video to learn more:

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Gift ideas for Project Managers

I like this project management meme I found lurking around on the Internet. Having spoken to many project managers, I find the “what I really do” image humorous as it illustrates the way they often feel at the end of … Read More

challenges in new product development

Challenges in new product development

Understanding the challenges in new product development Being able to address challenges in new product development can really be the difference between long term prosperity and growth of successful organizations. Here at OneDesk we understand these challenges, and recognize their … Read More

teams-working-remotely

Teams working remotely unified virtually

I came across this interesting blog post on TechBubbles. What caught my eye in this post were the statistics that prove that many employees are in favor of remote working. To quote from the post: “Research of 2,000 workers from … Read More

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Wev’e been featured on Business 2 Community!

OneDesk featured on Business 2 Community! We are thrilled to share that we have been featured on Business 2 Community. My recently published article, Four Ways to Improve Customer Engagement in 2013 dishes up some helpful tips for you to … Read More

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How to run a web-based survey of customers through OneDesk

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for … Read More

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Wev’e been featured on Software for Enterprise!

OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Software for Enterprise. Our recently published article, Get Work Done with OneDesk, All-In-One Social Business Software by our resident know-it-all, Kimberley Chan, … Read More