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Multichannel customer service: A happy ending

The importance of multichannel customer engagement The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority for many organizations looking to strengthen their customer relationship management strategy. However, to stay competitive in the delivery of products and services, organizations must provide multichannels of […]

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Data-driven product development: OneDesk

Product-focused, data-driven In last week’s Webinar, I provided a high level overview of OneDesk and some of the ways that it can help product professionals , listen and engage with customers, make better decisions, and take action based on data-driven roadmaps, resources, and plans. You can watch the entire video below: Data-driven Product Development with

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New Webinar Topic: Turning Customer Feedback into Product Gold

New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate customer feedback into your products With the help of new technologies, businesses can effortlessly improve

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Ideation Methods: Seamless Integration of Ideas in Product Process

From ideation methods to execution strategies OneDesk is a platform for product development, foregrounding the importance of customer feedback within ideation process and removing barriers to let information move seamlessly through the whole product development process. In short: The seamless integration of ideas into the product innovation process is something we dig. Catherine has been

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Customer support software: Tips for choosing one

Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software helps ensure a flawless customer experience. How to choose the right customer support software Everyone who has shopped around for customer support software before has

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New Article: How to Deal with Collaboration Breakdown

In her most recent article How to Deal with Collaboration Breakdown published on On Product Management, OneDesk’s marketing specialist Catherine Constantinides looks at the challenges of collaboration from a product manager’s standpoint and identifies common pain-points within organizational collaboration. She also then reveals several methods organizations can turn to in order to harness collaboration within

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