Lowering Costs & Risks Through Social Product Development Among the harsh realities of managing products is the very real possibility that once all the work creating, improving and launching a product is done, it simply doesn’t fly. While the jeopardy may be greater with new products with their high upfront costs and uncertain returns, it […]
Lowering Costs & Risks Through Social Product Development More
A cloud platform for collaborative product management OneDesk has been featured on ZDNet. In her article, Cloud platform supports product development activities, Heather Clancy, award-winning business and technology journalist, discusses some of the main features and business benefits of OneDesk: “…your organization might want to take a peek at a cloud platform called OneDesk, a
Incorporating agile methods into product development Evidently “going agile” it is not as easy as turning a light switch on and off. With increasing responsibilities and workloads, Product Managers sometimes find it challenging to manage their product development teams while fielding questions and demands from marketing, sales and other stakeholders. In his article, Jeff Lash,
With OneDesk, the customer service, help desk, or case management process is easier. We at OneDesk recognize that many companies face the challenge of gathering and sorting out a large amount of support cases. OneDesk allows you to capture support cases and easily manage them. You can also filter and sort your support cases using
New public API enables integration of OneDesk with third party applications MONTREAL–(BUSINESS WIRE)–OneDesk Inc. is pleased to announce the release of a new public Application Program Interface (API), expanding the power and reach of its all-in-one blended application for product managers, innovators, engineers, marketers and customer support professionals. OneDesk’s cloud-based co-creation & management suite combines
Since your customers are the ones who use your products or services, they know what works best and what doesn’t. One of the best ways to find out what satisfies your customers is to conduct surveys. However, not all types of surveys will result in objective answers. Thus, creating a poll for your customers to
With OneDesk, receiving feedback from customers is easy. Your OneDesk account comes with a customer portal that makes it easy for your customers to provide feedback, and for you to understand their needs. You can also gather customer-suggested improvements by embedding the customer portal in your website or have us host a dedicated microsite for
How quickly a week goes by! Last Friday was our first weekly Webinar of the year, and we’ve already had a great deal of positive feedback from all of the clients, press and analysts that attended. Thanks to everyone who joined us and we look forward to welcoming you back this week. In today’s webinar,
OneDesk Webinar Fridays – Integrating your team into the Product Development Process More
From time to time, OneDesk publishes “pie-in-the-sky” use cases to describe a certain issue or set of issues that a company or organization can face, and how OneDesk can ultimately benefit said company by providing a collaborative cloud-based solution to their issues. Today’s use case describes how OneDesk can help your organization by providing much
Leveraging social technologies into an agile project management environment We have seen a dramatic shift in the project management process: From task-oriented towards a more social and agile project management approach. In my recent article, The Social PM Approach, I discuss some of the challenges in “going social”, and discuss how the use of social