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OneDesk listed as top PM platform

Project management has and always will be a collaborative team effort. Evidently, there are numerous benefits associated with effective project management including: Increased visibility More accurate estimates Increased responsiveness Efficient real-time analysis More streamlined product workflows An effective project management … Read More

Project budgeting explained

OneDesk was built to make your job easier, especially if you are a project manager. In building OneDesk, our team listened to product managers and pinpointed the areas in which our software can step in and save the day. Project … Read More

How to view milestones of a project in OneDesk

In a previous blog post I wrote about how to set an issue or task as a milestone. Once they are set, there are several ways of viewing the milestones of a project. How to view milestones of a project … Read More

How to do a Gantt chart in OneDesk

Ever wondered how to do a gantt chart using OneDesk’s powerful project management tools? OneDesk’s Gantt charts, enable you to visually display bar charts which help you to organize and manage your projects. They also allow product and project teams … Read More

How to increase productivity: Tips from OneDesk

According to the Global Competitiveness Report of the World Economic Forum, productivity here in Canada is at it’s lowest in five years. Given the highly competitive state of today’s bustling economic environment, organizations can’t afford to bear the consequences brought … Read More

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We’ve been featured on EnterpriseApps Today!

We are thrilled to announce that we have been featured on EnterpriseApps Today! In his recently published review, OneDesk Has Centralized Collaboration, Social Media Monitoring, seasoned technology writer Paul Mah discusses some of the key components of OneDesk’s project management … Read More

IT Product Lifecycle Management with OneDesk

In my last blog post, I wrote about how you can use OneDesk for IT Product Management. I’d like to elaborate on how OneDesk can be used to track and manage the IT product lifecycle. Evidently, the IT product lifecycle … Read More

Customer service complaints demystified

Customer service complaints management in OneDesk

Software for IT Product Management

At OneDesk, we understand that IT product management is a world of its own. Like any regular product management department, those who work in IT product management spend their days are responsible for a variety of things. They research and … Read More

Customer questions: Answered

Turning customer questions into product gold OneDesk features a customer portal that enables you to capture customer questions, and a help desk module to organize and manage customer questions related to your products or services. These activities ensure the right … Read More