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Project Requirements Software: Using OneDesk

A more effective way to manage project requirements With OneDesk, you can manage your project requirements in a whole new way. Capture, validate, trace and maintain your project requirements, all while closely collaborating with your team members. Then, analyze them based on metrics that your company values, and see how on-target you are. How to […]

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Customer support system- OneDesk

Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. Successfully engaging with customers online, at different touch points Keeping a close eye on brand

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Open business: McDonald’s gets it right

Food giant adopts an open business approach A few days ago, while browsing videos on our OneDesk YouTube page, I saw an ad for McDonald’s Canada new open business concept: A social media platform, called “Our Food. Your Questions,” that allows customers to submit questions related to this fast food giant’s products and services. An

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How to track communication in organizations

Ways to track communication in OneDesk Many organizations are finding it challenging to track communication within the company. Any manager or project leader knows that in order to for projects to go smoothly, seamless communications is the key. Therefore, many organizations are revising their strategies of planning, implementing, monitoring, reviewing, and above all, tracking communication

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Preset Project Status and Workflows in OneDesk

The ability to set and customize your project status in OneDesk facilitates project and product management, as it keeps the whole team updated on the project or item during each stage. OneDesk also automatically triggers different project statuses and workflows based on which project status is set; this helps bridge the gap between executives, QA,

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