Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks all in one single, centralized place! Now, you can easily take control of all of […]
Projects cost analysis: Helps prevent problems When carried out early-on, projects cost analysis, planning, estimation and tracking help prevent problems during any project’s lifecycle. OneDesk offers several features that helps with the projects cost analysis and estimation processes. Here’s a quick overview: Project cost planning and estimation Plan out your project costs by entering a
Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related to products and services, organizations must have the right tools to effectively capture this insight.
Keeping steady PM practices during process changes In today’s extremely competitive economic environment process changes within an organization cannot be avoided. Many organizations experience a high rate of process changes which leads project managers to wonder how they can keep ensuring good project management practices amidst all the chaos? We at OneDesk understand the need
Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, too often, project management activities are out of the loop from the rest of the
Tips to leading a big or dispersed project team As an effective project leader, it’s your job to ensure all members of the project team always have access to all information pertaining to the project in question. This can be especially challenging if the project team is big, or if the project team is dispersed
Creating the client experience that gets results Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide them with plenty of resources, help guides and user toolkits: Our Marketing team is always
OneDesk: A flexible requirement system OneDesk’s requirement system allows product teams to leverage different requirement workflow statuses and easily manage their requirements. Every organization had their preference as to what type of requirement system they prefer to work with. Some may only need a requirement system that supports a simple requirements workflow, while others may
Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used by organizations to connect geographically dispersed stakeholders to the product development process. The following elements
Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries across various channels, whether it be by phone, email, or the social web, during the