Press Release: OneDesk Powers International Organization Focused on Distance Learning and Health

OneDesk Powers International Organization Focused on Distance Learning and Health LifeLearn puts social product development and collaboration to work for veterinarians in hard-hit regions MONTREAL, August 21, 2012 – OneDesk Inc. (www.onedesk.com), provider of the world’s first Unified social Product … Read More

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Case Study: OneDesk and LifeLearn

Global Mission with a Local Focus We are pleased to announce that LifeLearn, a global leader in the development of leading-edge educational resources for life sciences professionals based at the prestigious Ontario Veterinary College at the University of Guelph, has … Read More

Workflow Management Just Got Easier

Workflow management with OneDesk OneDesk was designed to make workflow management easier for every department in an organization, OneDesk supports different types of workflow. One of the difficulties many executive face when it comes to workflow management is that they … Read More

OneDesk’s Unique Scheduling Tool

The assignment scheduler: A unique scheduling tool OneDesk’s built-in scheduling tool is designed to redefine the way organizations assign, schedule, and keep track of projects and tasks. The scheduling tool, known as the “assignment scheduler,” offers some capabilities that are … Read More

Requirements prioritization and analysis in OneDesk

Simple product requirements prioritization OneDesk comes built in with requirements analysis and prioritization tools which provide calculations and allows for the comparison between customer satisfaction scores, financial analysis, strategic alignment analysis and customer popularity scores. These tools essentially save your … Read More

OneDesk as a requirements definition software

For those looking to implement a requirements definition software in their organization, OneDesk provides a practical solution. Its requirements application, which enables users to easily gather, create, manage and analyze requirements, is tightly integrated with all of OneDesk’s applications. For … Read More

How to generate leads with OneDesk

How to generate leads through various feedback channels OneDesk’s allows customers, or potential customers to communicate with your company using email addresses provided to them. For instance, a customer may submit a piece of feedback that may be later identified … Read More

Task tool tip: Bulk operations on issues and tasks

A task tool tip for OneDesk users OneDesk offers several functions that help save time and minimize work. In the following video we quickly give OneDesk users a task tool tip they can use in order to work more efficiently. … Read More

Project Milestones: Setting them in OneDesk

For product and project managers, project milestones are important to keep track of. Project milestones are tasks of zero duration that mark a significant achievement in the task or project. One of the best ways to keep track of how … Read More

Customer Satisfaction Analysis Simplified

Understanding customer satisfaction scores in OneDesk It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that they must go beyond meeting the needs of customers and … Read More