Providing feedback: Give customers the right tools

Systems for providing feedback

OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and manage customer questions related to your products or services.

Related blog posts:
Receiving feedback through the customer portal
Collaborative Innovation: A Use Case
Customer portals: Gateways to your customers

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