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Dealing with Product/Project Manager Responsibility Overload

Whether you are a project manager or product manager, chances are that your job has you running around in circles, trying to make sure that everyone’s responsibilities are met. Every project or product manager had to deal with one dreaded … Read More

international-womens-day

International Women’s Day: Top 5 Women in Product and Project Management

Today is International Women’s Day. In honor of this great holiday we have compiled a list of some of the most influential women in product and project management. Check out their great work! 1. Elizabeth Harrin: She is the driving … Read More

project-management-definition

What is Project Management? – A Video Infographic

What is project management? In an attempt to answer this tough question, we pulled out a variety of information from various sources. Project management is defined by many things – by the tools it takes to carry it out, the … Read More

Product command center

From social to product: Building the ultimate command center

Organizations have quickly understood the importance of maintaining a strong and continuous social presence online. As a result, a new concept and strategy has emerged:’The Social Command Center’. This idea has spread like wildfire and found its way into many … Read More

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Importing and Exporting Files in OneDesk

One of the advantages of using OneDesk is that it allows you to import files and keep working on them in OneDesk for a more streamlined business process. Importing files allows you to save time entering items – imagine needing … Read More

Light_Bulb_Man

How to get great product ideas from employees

Did you know that today is employee appreciation day? Here’s your chance to show your employees their real value in the organization. Employees are excellent sources of new product ideas. The reality is, organizations still fail to source internally generated … Read More

Check

Business Benefits of Product Management

The following is a guest post from Natalie Yan Chatonsky. Natalie is the Head of Consulting at Brainmates, a Sydney-based consulting agency that helps organisations boost the performance of their products and people. Connect with her on Twitter at @Brainmates. … Read More

administration

A Breakdown of OneDesk’s Administration Section

In the Administration section of OneDesk, you can set permissions for those in your organization, as well set preferences for the customer portal and the feedback you receive from customers. The Administration section can be found under your user menu. … Read More

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How to keep your project teams motivated

Building project team morale: Lessons from the farm? As the saying goes, “happy cows make great cheese.” This is a concept that can definitely be applied to a project management setting: Happy employees deliver great project results. It’s important for … Read More

fb-theme

New Facebook Theme for Customer Portal

OneDesk’s customer portal allows customers to provide feedback directly to your organization via your website, or a unique link. Once feedback is received, your organization can discuss the feedback internally, or with customers. You can also poll customers and ask … Read More