2013

Leading organizations understand that in order to drive value, they need to integrate new social technologies into their marketing plan. By doing so, they can make themselves accessible to online customers, anytime and anywhere. Top 10 social tools for companies According to HR Magazine, there are ten collaborative social tools companies should promote and leverage […]

Last updated: January 27, 2020 What is the Difference Between Waterfall vs. Agile? According to the 2011 CHAOS Manifesto from the Standish Group, Agile projects are three times more successful than Waterfall projects. The graph below shows the specific results reported from a study conducted based on projects executed from 2002 to 2012. They define

OneDesk was recently featured on Dr.Dobb’s – a well known, and recognized blog in the software development space. Here is what Adrian Bridgwater had to say about OneDesk: “We accept the firm’s assertions that to achieve success, it is important for employees, partners, and customers to collaborate — however, if the conversation is unstructured, it

2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a new form of communication to interact, listen and engage with colleagues and customers. Businesses are

A recent report published by Kate Legget, of Forrester concluded that self-service usage by customers on the social web has increased by 12%, chat by 24% and involvement in business community related activities, 25%. These statistics raise some good questions: Are you responding to your customers? According to a recent study by Edison Research, 10%

OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the management mode, simply plan your requirements out. 1. Creation Requirements can be created from scratch

Generate product roadmaps with ease The product roadmap lies at the heart of company strategy and direction, and yet all too often it is represented by static documents with no bearing on the reality of where your product is today and where its going. OneDesk’s automated product roadmaps are built from inputs across the platform,

Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to guess what their customers wanted. In the race to outperform their competitors, companies no longer

American Airlines: Flying from the seat of their pants? In today’s customer-driven marketplace, listening to customers is the key to creating products and services that delight. I recently read an article on Bloomberg Businessweek, by John Mayo, that highlights the importance of customer feedback integration into product branding and development. On Thursday, American Airlines (AA)

OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets effortlessly The help desk application is linked to a customer portal, which customers would use