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OneDesk is hiring!

OneDesk Software Inc. is located in Montreal, Canada. We offer a SaaS based web Enterprise Solution for Help Desk, Product Management, and Project Management. OneDesk is a suite of social business applications that connect customers, employees, and partners in a … Read More

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Think Like a Customer and Brighten Your Future

It’s Halloween season, and that’s the perfect time to get that crystal ball out and look into the future of your business. If the prospects seem seem a bit gloomy, it might be a good idea to draw those tarot … Read More

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Marketing a new product: Defining your target audience

Involving your customers in product development naturally has many advantages. For one, it enables you to develop and bring to market more targeted, successful products. It also provides you with great opportunities to develop more meaningful and mutual relationships with … Read More

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Product Camps 2013: Catch Them While You Can

A product camp, as the official website describes it, is a “free, user-driven, collaborative ‘unconference’ for Product Managers and Marketers.” We at OneDesk love the idea of an “unconference.” It gives the opportunity for innovators, i.e. everyday people who have … Read More

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Team challenges solved with OneDesk

New Webinar Series: Organizing Teams and Projects Product managers have to make sense of an enormous amount of information delivered to them from different angles. Their ability to guide their teams, measure results at a granular level, is critical if … Read More

SDLC Methodologies: Agile or Waterfall?

I received a good question from one of our readers. He wanted to know how to decide which methodology to follow for Software Development Lifecycle (SDLC). He was also debating whether it is better to use Waterfall or Agile for … Read More

Project management blogs worth a mention

Here at OneDesk, we understand the importance of teamwork. We also know that it’s important to stay current on project management trends, gain inisghts and valuable tips to help guide us along the way. Great project management skills are not … Read More

Encouraging Teamwork In the Workplace

Good teamwork doesn’t magically happen. Just like every aspect of an organization, good teamwork often requires a leader to encourage its development within the team. Thus, as a project manager or leader, you need to constantly promote a cooperative and … Read More

Innovation funnels and your customers

What is an innovation funnel? The Innovation Funnel is a highly adaptable and flexible system that allows ideas (from various channels and sources) to be carefully analyzed and asessed for viability through a structured set of filters and gates. The … Read More

Helping Your Team Stay Focused

It’s easy to stay focused when everything is going well. However, things may not always be going well at the office, especially since the need to deliver projects or products faster than ever are bound to lead to chaotic times. … Read More