Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on the bottom line have enabled industry leaders like Apple, Amazon, Zappos, to remain fierce competitors. […]
Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary to draft up a good project initiation plan. Whether you choose to create a project
What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the next. Over the last few years, and as technology evolves, workflow processes have become automated
Updated 30/12/19 What is the difference between project management and program management? Many organizations still struggle to answer this question. While the roles of the project manager and program manager vary from company to company, there are some unique aspects that characterize the two. A lot of project managers look up to program managers and
How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management is that anything can happen, that can completely change your original plans at a moment’s
With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs, market demands, and industry processes all need careful monitoring in order for companies to keep up with competitors. Thus, many project and product teams are
Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn to the experts, the ones who understand that innovation is a dynamic concept that involves many interconnected factors such as creativity, productivity, market insight and
When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk was built to strengthen collaborative relationships. Prior to designing the software, our team had to understand its true meaning in order to ensure the software
Great ways to get customer feedback Surprisingly, there are still many websites that don’t solicit visitor feedback. Whether you are a non profit organization, a well established business or a start-up entrepreneur, the use of site feedback to evaluate the effectiveness of your website is a necessity. Does your website actively and easily solicit customer
OneDesk allows you start conversations with internal team members as well as customers. Hence, there are different discussion options, and each one allow you start conversations with different groups. Internal discussions Internal discussions, also referred to as discussions in certain applications, enable you to start discussions with only internal team members. If you start an
Customer requests and starting conversations around them More