requirements analysis

Requirements analysis techniques and tools

Good news. You can stop using spreadsheets to manage your requirements. Is it possible, you say? Yes it is- and it’s all thanks to one amazing tool: OneDesk. Requirements analysis tools and techniques in OneDesk To manage requirements, you need … Read More

checklist

Technology Roadmap vs Product Roadmap

We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some light on this topic. Technology Roadmap: Definition and Application According to Wikipedia, a technology roadmap … Read More

scrum-master-role

Scrum Master Role and Responsibilities

Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles that govern scrum. Part motivational speaker, part coach and manager, … Read More

forward email

Seamless Support Workflows

How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com … Read More

workflow

Create a Custom Workflow with OneDesk

Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product … Read More

kan-vs-scrum-part-one

Kanban vs Scrum Systems: Part 1

Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1 of the kanban vs scrum series will focus on Kanban. … Read More

how-to-manage-a-team

Managing a project team

Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus and have the potential to move in multiple directions, continuously … Read More

using customer feedback

Using customer feedback to improve your products

These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap into customer conversations and uncover what is being said about … Read More

Capture

Agile Project Management 101

Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations. Each iteration is then carefully analyzed by project teams and … Read More

agile-blogs

Agile Blogs: Our Top 5

Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow Below is a list of some excellent agile blogs that … Read More