Sprint vs iteration: Exploring both terms The answer is yes. A sprint is a focused productivity technique that is created by a group of individuals working on the same project. The term and activity is most commonly known and applied in software development. Usually, sprints last about seven days or so. As a team, the […]
Fifteen years ago, my part-time job as a customer service rep of a well-established furniture store, involved handling customer issues by using mostly static information. My equipment consisted of a phone with one incoming line and a computer with access to customer files. Internet access was restricted. If I could not resolve a customer issue
Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can you tell that they are unhappy? If customers are complaining about a certain aspect of your product or company, then that mean you have to
Why your organization needs mobile project management Here are 3 ways that mobile integrations can directly enhance the project management experience: 1. Promotes the sharing of critical project-related information: Many mobile project management features are designed to enable project teams to be instantly notified of any changes made to the status of a project, as
Updated: 19/12/2019 What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document (also known simply as a Software Requirements Document) as it typically contains the following: – A complete description of the software’s purpose and functionality – Details as to how the software will perform in terms
Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare them all. Hence, every company should encourage their team members to think outside the box and come up with creative ideas. However, many will be
Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do their best to make sure their other half feels appreciated and make it a goal to make the day as relaxing, stress-free, and love-filled as
Building Business Relationships: Show Customers Some Love More
How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us by leaving a comment below or by sending us an email.
Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: Create requirements from feedback, ideas and support tickets The seamless nature of OneDesk allows you to
This articles is outdated. For up-to-date articles see the OneDesk Knowledgebase. The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, customers must categorize their
Customer Portal Tip: How Customers Can Categorize Submissions More