smartwatch

Biggest Technology Flops of 2013

Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, … Read More

actionable customer feedback

Gathering actionable customer feedback

Gathering actionable customer feedback in real-time Collecting customer feedback is only half the battle and can be ineffective if not done properly. The secret to gathering actioanble customer feedback is real-time communication. This is an extremely valuable tool because you … Read More

workflows2

New and Improved Workflows Application in OneDesk

OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – … Read More

project-scope

Project Scope and Execution

Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project … Read More

org-permissions

Access Control Options in OneDesk: Roles and Permissions

OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Read More

resolutions

Business New Year Resolutions We Hope You Make in 2014

It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list … Read More