Last year, many of you seemed to enjoy our post entitled Five Products That Failed in 2012. This year, we thought it would be interesting to to look at some of the biggest technology flops of 2013. There were many, but the following five have our votes for being the most unsuccessful. Technology Flops – […]
Gathering actionable customer feedback in real-time Collecting customer feedback is only half the battle and can be ineffective if not done properly. The secret to gathering actioanble customer feedback is real-time communication. This is an extremely valuable tool because you can directly tap into your customer’s insight right at the point of contact. So listen
OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – Reduces manual data entry and processes – Eliminates process errors – Resolve customer issues more
Determining and Evaluating Your Project Scope Project planning involves many stages. One of the most important steps in the process is determining and documenting the project scope. As a project manager or lead, your job will be to identify project goals, outline deliverables and calculate risk and costs. Often times this is no easy task
This article is outdated. Please see: User Permissions or the Video Guide: Project Roles & User Permissions OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create
Access Control Options in OneDesk: Roles and Permissions More
It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish to achieve this year. And while you’re making a list of personal resolutions, it helps to set some business resolutions. In order to get you