2016

A Simpler Experience : Helpdesk for ITSM / ITIL

A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents address: Service Strategy. Service Design. Service Operation. Service Transition. Continual Service Improvement. The ideal helpdesk […]

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How to Simplify your IT Service Management with OneDesk

How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play when trying to simplify your IT service management. Chief amongst these is the importance of

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The difference between Product Management and Product Marketing

The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given the fluidity of the titles and job descriptions, most people wonder what the difference between

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