helpdesk for ITSM

A Simpler Experience : Helpdesk for ITSM / ITIL

A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents … Read More

connect project management to your Desk account

Connect Project Management to your Desk account

Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account.   What you need: -Your OneDesk account (even just the trial version is fine) -Your … Read More

IT Service Management

How to Simplify your IT Service Management with OneDesk

How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play … Read More

How to use software to manage your phase-gated projects

How to use software to manage your phase-gated projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Read More

connect a helpdesk to your Github

Connecting a helpdesk to your Github with OneDesk

Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even … Read More

saas helpdesk solutions

Everything about SaaS Helpdesk Solutions

Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Read More

a helpdesk to your JIRA

Connect a helpdesk to your JIRA using OneDesk

Connect a helpdesk to your JIRA using OneDesk In this short guide we will show you how to connect a helpdesk to your JIRA account (namely, OneDesk), what this integration can do and how this can help your work and your business. … Read More

support internal customers

How to Manage On-Site Customer Support Teams

How to Manage On-Site Customer Support Teams When You Have to Be There Not every IT problem can be solved on the phone. Sometimes even desktop sharing isn’t enough. Sometimes the technician has to be on-site with the customer. When … Read More

OneDesk November 2016 Release 2016

The OneDesk November 2016 Release

The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They … Read More

difference between product management and prodcut marketing

The difference between Product Management and Product Marketing

The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given … Read More