A Simpler Experience : Helpdesk for ITSM / ITIL
A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents address: Service Strategy. Service Design. Service Operation. Service Transition. Continual Service Improvement. The ideal helpdesk […]