Manage your products with centralized portfolio & roadmap data; maintain a living product requirements document.
Drive product innovation by gathering and implementing customer & employee ideas. Score them using votes & polls.
Listen to your customers on the social web, by email, and on your website. Engage in conversation to get work done.
Create, update and resolve reported issues and defects on time. See all issues and tasks assigned to team members in one view, and track their progress
Gain even more flexibility, control and automation over your product development process. Create seamless integrations and increase visibility and productivity.
Manage the product development lifecycle, put the whole team on the same page, and get the right product to market on time.
Capture, elaborate and incorporate customer feedback into the product development process. Turn ideas, issues, questions and sales opportunities into actionable items.
Got something to say? Share insights and knowledge about current work initiatives across the organization or team and increase member participation.
Stay on top of your workload with a centralized view of messages, change notifications, to-do list, blog and comment updates, from an always-accessible status bar.
Is your company listening to the voice of your customers? Engage with your customers, capture, manage and incorporate their feedback from the social web, email, and support cases into the development process.
Some tools increase personal productivity; others enhance a group’s performance. OneDesk delivers both, with personal & shared calendars, time-sheets, blogs, profiles, voting, chat, and more.
Get a better handle on your tasks. Choose to make the calendar visible only to you or share your schedule and tasks with other team members across your organization. Set both organization holidays and individual vacations.
Team members can easily create, submit and track their timesheets. A tight integration of these tools with the rest of the OneDesk means that all tasks are automatically rolled up to their relevant projects.
Monitor social media & discover what customers are thinking. Join the conversation, follow the ‘buzz’, and take action.
Capture, validate and analyze requirements & user stories. Score them on ROI, customer satisfaction, popularity & strategic alignment.
Enable your help desk to easily communicate with your customers, answer their questions and resolve issues. Take action and keep customers updated on the status of their tickets.
Automate your processes and create a system that practically runs itself. Set up notifications and automatically prioritize, and assign tasks to team members. Minimize manual data entry, and reduce processing errors.
Your customers are talking on the social web and you need to do more than just listen. OneDesk allows you to respond to comments on Twitter, Facebook, and blogs via a single interface.
Stay in sync when working on shared data, whether they are across the hall or around the world. Changes made by a user are immediately and dynamically reflected in the view of others.
Today’s customers expect you to listen, engage and take action to meet their needs. Integrate OneDesk’s SCRM tools with your current CRM strategy and discover new sales opportunities and prospects.
Brand your employee interface and customer portal with your corporate identity. Everyone can customize their environment to suit the way they work.
Executives: Get the operational insight you need by aggregating statistics on the data and projects within your organization. Need more detail? Drill-down.
With limited resources and many competing requirements, you need the real-world data and tools to make difficult feature trade-offs and product decisions. Emphasize customer satisfaction, ROI, profitability or strategy – it’s your choice.
OneDesk’s unique sharing model lets organizations open up to partner companies to the extent they require. Simply place data into a project, invite others and control their access.
Get it right the first time. Full traceability between ideas, issues, feedback, requirements and project tasks allows you to ensure full coverage, and maintain a record of decisions made along the way.
Automate your help desk to manage support inquiries and solve customer issues more efficiently. Provide faster service and resolutions.
Comprehensive project management and collaboration that addresses the needs of professional Project Managers and their teams.
Optimize product roadmaps and plan releases. Keep track of all elements of your product, from major releases to sub-projects. Ensure nothing slips through the cracks.
Plan and keep track of releases and sub projects with confidence, and be sure nothing slips through the cracks.
Efficiently manage the professional services lifecycle and make every team member’s job easier.
OneDesk is fully compatible with Microsoft project. Easily import your .mpp/.mpt files to get started, or export your projects from OneDesk.
Leveling over time and across multiple resources has never been simpler. With our innovative assignment scheduler, just drag and drop to assign or reschedule tasks.
Request time estimates, costs and other crucial data through integrated request tools. Responses can require approval, or get automatically applied to the project.
Effectively collaborate and share data with employees, customers and partners. Drive community engagement with voting, commenting and notifications.
Connect your team and get them working with customers and partners, while focusing on business goals. Structure the conversation to get work done.
Getting work done means you have to open up your data both within your organization or with other companies. OneDesk lets you share as needed, while maintaining control and ownership over your proprietary data.
Our social collaboration tools are built from the ground up for the needs of the enterprise. Filter out the ‘noise’, structure the conversation, and get work done.