dont-panic

Good project management: Turning panic into process

Turning Panic into Process You know the feeling— the knot in your stomach caused by the fear of not getting a report, presentation or project done on time. The ticking of the clock on the wall is so loud, and … Read More

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[INFOGRAPHIC] Social tools: Changing the way we do business

Leading organizations understand that in order to drive value, they need to integrate new social technologies into their marketing plan. By doing so, they can make themselves accessible to online customers, anytime and anywhere. Top 10 social tools for companies … Read More

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OneDesk reviewed on Dr.Dobb’s

OneDesk was recently featured on Dr.Dobb’s – a well known, and recognized blog in the software development space. Here is what Adrian Bridgwater had to say about OneDesk: “We accept the firm’s assertions that to achieve success, it is important … Read More

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Where customer service is heading in 2013

A recent report published by Kate Legget, of Forrester concluded that self-service usage by customers on the social web has increased by 12%, chat by 24% and involvement in business community related activities, 25%. These statistics raise some good questions: … Read More

OneDesk-Weekdays

Automated Roadmapping in OneDesk

Generate product roadmaps with ease The product roadmap lies at the heart of company strategy and direction, and yet all too often it is represented by static documents with no bearing on the reality of where your product is today … Read More

customer feedback plane

The American Airlines Logo Change & Listening To Customers

American Airlines: Flying from the seat of their pants? In today’s customer-driven marketplace, listening to customers is the key to creating products and services that delight. I recently read an article on Bloomberg Businessweek, by John Mayo, that highlights the … Read More

social graph

What Facebook’s Social Graph Means for Product Development

Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled … Read More

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We’ve been published on CustomerThink.com

OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer … Read More

feedback

Integrating customer feedback into product development

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and … Read More

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Special Webinar: Exploring OneDesk’s New User Interface

Product teams need access to information and each other to collaborate more effectively. That is precisely why OneDesk has just unveiled a new user interface! It’s the same great Unified Product Platform that allows teams to collaboratively plan out projects … Read More