Ask for input via the customer portal

Ask for input related to your products and services The whole OneDesk process stems around the idea that the best requirements are created from good feedback. One of the ways that we can ask for input regarding issues or ideas … Read More

PM team tools: OneDesk webinar

Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks … Read More

Complaints procedure management with OneDesk

Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related … Read More

Project solutions for today’s PM

Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, … Read More

Client-experience

The client experience: Make it memorable

Creating the client experience that gets results   Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide … Read More

Project decisions: Dealing with dispersed teams

Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used … Read More

Help Desk System: OneDesk

Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries … Read More

Project Issue Management Just Got Easier

Tackle that project issue list using OneDesk These applications also allow you to: Display high-level product roadmaps that incorporate both your feature developments with project issues. Obtain complete visibility and transparency across all your major projects and releases. Analyze and … Read More

Customer interactions and feedback management

Customer interaction is an integral component of product development All stages of product development are interconnected and the tools used must form an integrated process that supports effective management of innovation. Customer interaction also plays a vital role, continuously throughout … Read More

Task Service Management with OneDesk

Easy task service management within OneDesk Within OneDesk is an integrated and unique issues and task service management application that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely … Read More