Track issues and tasks simultaneously with OneDesk We recently announced the addition of new Issue Tracking Management features that dramatically simplify and help to organize the project management process. It is now possible to track issues and bug fixes or defects in a single view within OneDesk. Track issues and tasks to simplify the project […]
Live chat, quick answers, happy OneDeskers OneDesk is taking customer engagement to the next level. Our new live chat feature on the OneDesk website allows you to reach out and interact with us in real-time. Got a question? Need help? Looking for something specific on our website? Just want to say hello? 🙂 Simply click
Delivering great customer service Kate Leggett of Forrester recently wrote an article entitled Customer Service Done Right In 10 Easy Steps: Step 10 that offered helpful tips for organizations looking to improve their customer service levels and better align customer needs with their strategic goals. These two tips are worth exploring: 1. “Master your customer
Understanding social product management Social product management is the next big thing and product managers across all industries are paying attention. Here at OneDesk, we believe that effectively adopting a social product management framework within an organization requires the right combination of tools, methods and collaboration between employees, business partners, and especially customers. Exploring the
Great news: OneDesk has been featured on The Social Customer. In my article, The Customer-Product Connection, I discuss the key role that the social customer plays in the product development process. I also offer key customer engagement strategies and highlight the need to leverage next-generation social technologies to bridge the gap between customers and organizations.
New component provides key collaborative bridge between product management and customer support MONTREAL, Nov. 30, 2011 /PRNewswire/ – OneDesk Inc, provider of the world’s first all-in-one solution for product managers, innovators, engineers, marketers andcustomer support is pleased to announce the expansion of its flagship product to include integrated Issue/Defect Tracking & Management. OneDesk’s cloud-based Product
Online customer support: A business priority As the year is quickly coming to an end, we reflect on what we are most thankful for, and what we wish to accomplish next year. For many business people this is a time to evaluate the strategies and processes that were put into place to accomplish corporate goals.
A social project management framework In his post titled In his post titled Project Managers’ New Role as Social Facilitators , Rick Freedman explores the need for project managers to shift their role from “managing tasks to managing interactions and collaboration.” Freedman references the research of Morten Hansen, a management professor at UC Berkeley, who
Social Project Management – a new role for project managers More
We are thrilled to announce that OneDesk will be a featured guest on Blog Talk Radio’s new show: “Tools of The Trade.” The premiere episode of “Tools of The Trade” will broadcast live on BlogTalkRadio on Friday, November 18, at 12:30PM. Cindy F. Solomon, founder of Product Management Talk, is also a well-known respected expert
The adoption of social technologies in the workplace In October of 2010, IDC shared their findings from a Social Business Survey regarding the adoption of social technologies and social business within the workplace. Quite positive, their results indicated a “rapidly increasing use of social tools and initiatives across a wide range of businesses small to