Enterprise 2.0: What lies ahead?

Enterprise 2.0 trends: Going forward It has been has been a very tumultuous year in business and the software industry, filled with new theories and insights, especially in the area of social product innovation. In her article, 5 Enterprise Social … Read More

Product creation: Involving your customers

Emerging trends in product development: co-creation and crowdsourcing Julie Wittes Schlack, SVP of innovation and design at Communispace, recently wrote a great article that explores the ways that organizations are involving their customers in the product creation process. In her … Read More

Experience co-creation: Engagement

What is experience co-creation? Francis Gouillart, president of the president of the Experience Co-Creation Partnership, defines Experience co-creation (ECC) is a fresh perspective on value creation. It requires organizations to rethink their engagement process, and re-evaluate the manner in which … Read More

Innovative companies: Some fun facts

Top 5 most innovative companies of 2011 Fast Company has released a list of what they think are the top 50 most innovative companies of 2011. Check it out here. 1. Apple Over the past couple of years, Apple has … Read More

Customer support and the social web

The social web: The new customer support hub The social web has had a tremendous impact on the customer-organization relationship. More specifically it has changed the method in which customers communicate with organizations and how they in turn receive, manage … Read More

We’ve been featured in Business Review USA!

Image source: Business Review USA, October 2011 Issue   We are pleased to announce that OneDesk has been featured in the October 2011 issue of Business Review USA. We invite you to read the article and share your thoughts: Product … Read More

Product Collaboration with OneDesk

Enterprise product collaboration Competition is fierce and in a down economy, the need to achieve business growth is crucial. Great product development involves being able to keep up with a rapidly changing marketplace. Great product development means being able to … Read More

Social CRM: The next level

What is Social CRM? Paul Greenberg, author of CRM at the Speed of Light defines Social CRM as a method : “….designed to engage the customer in a collaborative conversation in order to provide a mutually beneficial value in a … Read More

Innovation-driven, customer-focused

What it means to be innovation-driven During these difficult and turbulent economic times, organizations need to develop and maintain an innovation-driven mindset. • Being tuned-in to industry trends and possessing a deep understanding of market needs and trendsThis means: • … Read More

Social software: Collaboration 2.0

Using Social software for business collaboration Social software is increasingly being used by organizations of all sizes and industries, to help facilitate and promote collaboration and as a result, eliminate communication barriers and silos between suppliers, employees, business partners and … Read More