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OneDesk is hiring!

OneDesk Software Inc. is located in Montreal, Canada. We offer a SaaS based web Enterprise Solution for Help Desk, Product Management, and Project Management. OneDesk is a suite of social business applications that connect customers, employees, and partners in a … Read More

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Marketing a new product: Defining your target audience

Involving your customers in product development naturally has many advantages. For one, it enables you to develop and bring to market more targeted, successful products. It also provides you with great opportunities to develop more meaningful and mutual relationships with … Read More

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Team challenges solved with OneDesk

New Webinar Series: Organizing Teams and Projects Product managers have to make sense of an enormous amount of information delivered to them from different angles. Their ability to guide their teams, measure results at a granular level, is critical if … Read More

Project management blogs worth a mention

Here at OneDesk, we understand the importance of teamwork. We also know that it’s important to stay current on project management trends, gain inisghts and valuable tips to help guide us along the way. Great project management skills are not … Read More

Innovation funnels and your customers

What is an innovation funnel? The Innovation Funnel is a highly adaptable and flexible system that allows ideas (from various channels and sources) to be carefully analyzed and asessed for viability through a structured set of filters and gates. The … Read More

Creating products during unpredictable times

I got to thinking about our generation, and how content shapes our thoughts and beliefs about products and services these days. More specifically, how quickly we change our focus from one product to the next. We always want the next … Read More

The shift towards social project management

The emergence of the social project manager As project management, product development and innovation processes evolve from closed silo type of environments to those that are more social, connected and collaborative, so should the roles of the individuals. The role … Read More

Project selection methods: Which should you use?

Project selection methods help guide an organizations decisions and weigh them against alternative projects. As a project manager or owner, you will inevitably have to make decisions regarding which projects to implement. As a team, you will need to carefully … Read More

Getting product input from your customers

There is no denying that Customer satisfaction directly influences your organization’s bottom line. Therefore, only companies that have a proper strategy and system in place, to capture customer feedback will experince loyal customers that deliver repeat business. Yet despite these … Read More

Estimating project costs isn’t always easy

Estimating project costs: No laughing matter? There are various tools out there to help you to develop cost estimates for your project’s resources and tasks. However, obtaining realistic cost estimates, is not always easy. There are many factors that directly … Read More