Project Management Events 2013

Project Managements Events 2013: Our top picks We’ve searched the web far and wide to find up some of the must-attend project management events of 2013. It’s time to roll out the big red carpet- because you can be sure … Read More

online customer feedback

Online customer feedback: The Do’s

Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Read More

statistics

Customer service statistics: Lessons from 2012

Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Read More

ggg

What is workflow management?

What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the … Read More

how to plan a project

How to plan a project and deliver results

How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management … Read More

innovation-bloggers

Innovation bloggers: Top 3 this week

Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn to the experts, the ones who understand that innovation is … Read More

get customer feedback

3 ways to get customer feedback

Great ways to get customer feedback Surprisingly, there are still many websites that don’t solicit visitor feedback. Whether you are a non profit organization, a well established business or a start-up entrepreneur, the use of site feedback to evaluate the … Read More

agile-challenges

Agile challenges in business today

Overcoming agile challenges It is no secret that many organizations find it challenging to remain dominant in a marketplace characterized by heavy competition and rapidly shifting customer demands. The reality today is that by the time a product has been … Read More

organizing feedback

Organizing Feedback: Going for Gold

Parallels between gold panning and organizing feedback I recently attended an exhibition related to Peruvian lifestyle and traditions. As part of the tour, there was a video on gold panning, more commonly known as the process of sifting for gold. … Read More

launching a new product

Launching a new product?

Launching a new product ain’t easy You’ve spent countless months or even years developing this new product, and you are confident that it will succeed in the marketplace. Congratulations for making it this far. You are now ready to introduce … Read More