Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through various social media channels or other online customer feedback channels) creates an opportunity for your […]
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on the bottom line have enabled industry leaders like Apple, Amazon, Zappos, to remain fierce competitors.
What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the next. Over the last few years, and as technology evolves, workflow processes have become automated
How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management is that anything can happen, that can completely change your original plans at a moment’s
Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn to the experts, the ones who understand that innovation is a dynamic concept that involves many interconnected factors such as creativity, productivity, market insight and
Great ways to get customer feedback Surprisingly, there are still many websites that don’t solicit visitor feedback. Whether you are a non profit organization, a well established business or a start-up entrepreneur, the use of site feedback to evaluate the effectiveness of your website is a necessity. Does your website actively and easily solicit customer
Overcoming agile challenges It is no secret that many organizations find it challenging to remain dominant in a marketplace characterized by heavy competition and rapidly shifting customer demands. The reality today is that by the time a product has been launched, customers may have already decided to moved on to a competitor’s product. The key
Parallels between gold panning and organizing feedback I recently attended an exhibition related to Peruvian lifestyle and traditions. As part of the tour, there was a video on gold panning, more commonly known as the process of sifting for gold. This got me thinking about how the steps involved in gold panning are very similar
Launching a new product ain’t easy You’ve spent countless months or even years developing this new product, and you are confident that it will succeed in the marketplace. Congratulations for making it this far. You are now ready to introduce your new product to the world. Understandably, this next step may bring on uncertainty and
Prioritizing projects and company goal alignment Your project management team is a critical piece of the product development puzzle. Therefore, organizations needs to have strategic processes in place for prioritizing projects. Successful project management depends on the project team’s ability to identify, analyze and manage several issues and tasks with their own unique priorities and