Kim Chan

Writing a Software Requirements Specification Document

Updated: 19/12/2019 What is a Software Requirements Specification Document? Many developers choose to work with a software requirements specification document (also known simply as a Software Requirements Document) as it typically contains the following: – A complete description of the software’s purpose and functionality – Details as to how the software will perform in terms

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Creative Brainstorming Techniques: Innovate Now

Today’s most successful and innovative companies know that good product ideas don’t just suddenly appear. In order to pinpoint that “good” idea, you must explore many different ideas and compare them all. Hence, every company should encourage their team members to think outside the box and come up with creative ideas. However, many will be

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Building Business Relationships: Show Customers Some Love

Ah, Valentine’s Day – the day where millions of people worldwide take the time to show their significant others how much they value their relationship. On Valentine’s Day, couples do their best to make sure their other half feels appreciated and make it a goal to make the day as relaxing, stress-free, and love-filled as

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Requirements Capturing and Management with OneDesk

Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways: Create requirements from feedback, ideas and support tickets The seamless nature of OneDesk allows you to

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Customer Portal Tip: How Customers Can Categorize Submissions

This articles is outdated. For up-to-date articles see the OneDesk Knowledgebase. The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, customers must categorize their

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Access Control Options in OneDesk: Roles and Permissions

This article is outdated. Please see: User Permissions or the Video Guide: Project Roles & User Permissions OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create

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