samsung-galaxy-s3

Five of the Most Successful Product Launches in 2012

2012 was a big year for product launches. Many leading companies leading companies launched products that the market immediately adopted. Here are a few product launches that stood out in 2012: 5. The iPad Mini Out of the many product … Read More

silos

Top 5 Gaps in Product Development

Products are often managed by disconnected and non-integrated silos. Once we identified this, we wanted to develop a way to bring siloed teams together through a user experience that reflects the simplicity, ease of use and social connectedness of consumer … Read More

penny

Bye-Bye Penny – Mixed Reactions from Canadians

Today’s Google doodle pays tribute to an important milestone in both Canadian culture and in the worldwide financial sector – the extinction of the Canadian penny. As of today, the little copper coins, worth one cent, will no longer be … Read More

Agile-Waterfall-Success-Failure-Rates

Waterfall vs. Agile

According to the 2011 CHAOS Manifesto from the Standish Group, Agile projects are three times more successful than Waterfall projects. The graph below shows the specific results reported from a study conducted based on projects executed from 2002 to 2012. … Read More

social-business

Social Business Stats from 2012 – Mistakes & Success Stories

2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a … Read More

req-analysis

Using the Requirements Application In OneDesk

OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the … Read More

reply-on-facebook

How to turn customer comments into actionable items

Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to … Read More

submit-feedback-cp

Getting To Know OneDesk’s Help Desk Application

OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets … Read More

new-videos

New, informative videos on our You Tube channel

We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well as the new … Read More

feedback-app

Getting To Know OneDesk’s Feedback App

The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will … Read More