Kim Chan

Social Business Stats from 2012 – Mistakes & Success Stories

2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a new form of communication to interact, listen and engage with colleagues and customers. Businesses are

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Using the Requirements Application In OneDesk

OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the management mode, simply plan your requirements out. 1. Creation Requirements can be created from scratch

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How to turn customer comments into actionable items

Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to guess what their customers wanted. In the race to outperform their competitors, companies no longer

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Getting To Know OneDesk’s Help Desk Application

OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets effortlessly The help desk application is linked to a customer portal, which customers would use

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How to Use OneDesk’s New User Interface

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. Thus, the new UI is cleaner, and navigation is more logical. Navigating through the new

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