new-navigation

How to Use OneDesk’s New User Interface

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. … Read More

hot_off_the_press

Press Release: OneDesk Unveils New User Interface

OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released its … Read More

social-business-trends-2013

Social Business Trends for 2013

Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being a … Read More

goals

How to Achieve Your Business Goals in 2013

Yesterday, we blogged about some new year’s resolutions that we hope your organization will set for this year. Our goal today, is to help you achieve your resolutions. With every new year comes a new mindset. All ambitious CEOs, team … Read More

customer-feedback-options

Customer Portal Tip: Limiting Customer Discussions

With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting … Read More

webinar-weekdays

OneDesk Webinar Series on Hold This Week

Each weekday morning at 11 a.m. EST, OneDesk looks at a different challenge in the area of social product development, proposing elegant solutions that will help you and your teams improve visibility across the organization and refine your collaborative processes. … Read More

keep-calm-you-are-a-project-manager

Gift ideas for Project Managers

I like this project management meme I found lurking around on the Internet. Having spoken to many project managers, I find the “what I really do” image humorous as it illustrates the way they often feel at the end of … Read More

teams-working-remotely

Teams working remotely unified virtually

I came across this interesting blog post on TechBubbles. What caught my eye in this post were the statistics that prove that many employees are in favor of remote working. To quote from the post: “Research of 2,000 workers from … Read More

create-poll

How to run a web-based survey of customers through OneDesk

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for … Read More

most searched words in 2012

Most searched words in 2012 – Google’s annual Zeitgeist report

Most searched words in 2012 show that the world is going social While trillions of worldwide searches were conducted on 2012’s most talked-about topics, including the London 2012 Olympics, the death of Whitney Houston, and viral pop-hit Gangnam Style, a … Read More