Kim Chan

OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently   Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released its new and improved user interface. OneDesk leads the market in providing solutions that help […]

  Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being a social business does not simply mean that a business uses social media. Social business

Yesterday, we blogged about some new year’s resolutions that we hope your organization will set for this year. Our goal today, is to help you achieve your resolutions. With every new year comes a new mindset. All ambitious CEOs, team leaders, entrepreneurs, product managers, and their teams set new visions and goals and plan out

This article is outdated. Please see updated articles on the OneDesk Knowledgebase  With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting customer discussions in

Each weekday morning at 11 a.m. EST, OneDesk looks at a different challenge in the area of social product development, proposing elegant solutions that will help you and your teams improve visibility across the organization and refine your collaborative processes. Due to the holidays, the OneDesk Webinar series is on hold this week. However, we

I like this project management meme I found lurking around on the Internet. Having spoken to many project managers, I find the “what I really do” image humorous as it illustrates the way they often feel at the end of the day. The role of the project manager is not an easy. Project managers are

I came across an interesting blog post on TechBubbles. What caught my eye in this post were the statistics that prove that many employees are in favor of remote working. To quote from the post: “Research of 2,000 workers from Skype and YouGov earlier this year found that 70% of people want to work from

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for your organization to predict whether the company is going in the right direction, or whether

Most searched words in 2012 show that the world is going social While trillions of worldwide searches were conducted on 2012’s most talked-about topics, including the London 2012 Olympics, the death of Whitney Houston, and viral pop-hit Gangnam Style, a quick glance at Google’s 12th Zeitgeist rankings show that many people worldwide are educating and

In a desperate rush to structure product or service-related conversations and get things done faster, more and more companies are turning to enterprise collaboration tools. However, many companies rush to implement collaboration tools without considering many important aspects and without knowing their goal for doing so. The majority of businesses who have been successful with