New video series demonstrates easy business roadmap-building The business roadmap is an essential aspect of any organization’s strategic plan. A solid business roadmap allows the entire team to be on the same page about the entire team’s strategic vision. It also presents companies with other benefits, for example, a business roadmap can help you determine […]
OneDesk Sponsors Toronto Product Management Association We are happy to announce that OneDesk is now a proud sponsor of the Toronto Product Management Association (TPMA). We at OneDesk are dedicated to building the best product platform and we are very excited about our new “role” within the TPMA community. We have always looked up to
OneDesk Sponsors Toronto Product Management Association More
A good project estimation process is the basis of successful project planning. However, project estimation is not always an easy process. High-level project estimations are often laid out before activity-level project estimations. And, if these projected costs and durations are not accurate and consistent with the expected benefits and value, the project will simply fall
If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission in adding and changing features goes hand-in-hand in with our overall company mission: To make your job easier. From the “timesheet” to the “worklog” One
New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate customer feedback into your products With the help of new technologies, businesses can effortlessly improve
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Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software helps ensure a flawless customer experience. How to choose the right customer support software Everyone who has shopped around for customer support software before has
In her most recent article How to Deal with Collaboration Breakdown published on On Product Management, OneDesk’s marketing specialist Catherine Constantinides looks at the challenges of collaboration from a product manager’s standpoint and identifies common pain-points within organizational collaboration. She also then reveals several methods organizations can turn to in order to harness collaboration within
It’s a no brainer that one of the best features of collaborative software is that it makes sharing files easy. Sharing files within a collaborative environment brings about numerous advantages. To name a few: – Eliminates the need to send attachments by email – Allows you to share files privately – Because the files are
In a previous post, our community manager Luke posted about software customization in OneDesk, namely about the forms configurabiliy, labels configurability, and types configurability options. OneDesk allows for more software customization options. Here’s a rundown: OneDesk software customization option #1: How to add your company logo The first software customization option we’ll talk about is
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Managing a new product release comes with many challenges. Often, the reason organizations may face obstacles during their new product release process, is that release management is not always as high-priority as it should be; organizations recognize the need to smoothly release their product, however, many of them do not have a formal new product