Santa_C

Customer Service Lessons From Santa Claus

I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as one of Santa’s elves. My job was, as they put … Read More

agile

Why Agile Fails

There’s an ongoing debate on whether Agile really is the best methodology to follow to maximize product development. The use of Agile is constantly increasing. At the beginning of 2013, we took a look at the 2012 CHAOS report and … Read More

organizing-projects

Organizing Projects in 5 Steps

Today’s date is 11/12/13. Project leaders are most likely hoping that this is a good omen, and that everything will go in order. Unfortunately, whether things go in order in under the project leader’s control. It’s a no-brainer – the … Read More

html-roadmap

New Roadmap Application in OneDesk

You asked, we listened. You may have noticed that we have been making changes to OneDesk over the past few weeks. That’s because we believe customers always come first and always do our best to meet their needs. Hence, we … Read More

product-launching-process

Product Launching Process Tips

There are many things that make a product successful. The quality of the product, customer demand, and market position are all things that every company knows they should focus on in order for their product to be successful. One thing … Read More

integrating-new-team-mmbers

Integrating New Team Members Into Projects

Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set, and everyone’s ready to work. All of the sudden, the … Read More

project-and-portfolio-management-software

OneDesk’s Project and Portfolio Management Software

OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click … Read More

ms-project-alternative

Microsoft Project Alternative: OneDesk Project Management

For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to work on MS project files collaboratively. Simply import your .mpp … Read More

blue-check

What Makes OneDesk Unique Software?

One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software. Here are the top ones. OneDesk’s Most Unique Software Features … Read More

requirements gathering techniques

5 Clever Requirements Gathering Techniques

Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a multitude of sources, different approaches and techniques must be applied. … Read More