Client relationship management in a high-tech age If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. — Jeff Bezos If you’re like most business professionals, you probably know that your existing customers are the most […]
Challenges in managing business requirements Managing business requirements is important for every company. It is a critical stage within product and service development as it serves to satisfy and retain customers. Managing business requirements can be challenging; misunderstandings can cause the product’s outcome to be the complete opposite of what customers requested. Requirements can change
For products to stand out from the increasingly competitive and crowded marketplace, good design is critical. Design and innovation go hand-in-hand in the product development world; today’s corporate leaders recognize this and have learned to create innovative products that customers do not necessarily need, but love. In his blog post How Good Designers Think, published
The relationship between customers and sales people is an important one. If customers do not trust the sales people in your company, it may be time to innovate the sales process. As MyCustomer.com explains, “the role of your sales force is to engender trust and confidence in prospects so that they are willing to purchase
Get strong community advice from your customers At OneDesk, we believe that listening to your customers and showing them that you care about their needs are the keys to providing a stellar customer experience and driving your business to success. One best ways to do this is by allowing your customer base to come together
Business collaboration plays an important role in driving innovation, especially as today’s corporate environment becomes more and more competitive. Today’s leading companies all recognize that innovation is the key to success. In IBM’s recent CEO study, more than three quarters of the 765 chief executive officers queried cited collaboration and partnering as very important to
The best thing your company can give customers is an excellent customer experience. To do this, you must know what would satisfy them. The most convenient way to find out what customers want to ask them. Feedback surveys, therefore, are essential to a business’ survival. Conducting customer surveys using traditional feedback survey tools such as
Question: What is the difference between innovation and creativity? Innovation plays a huge role when it comes to building a stronger and more profitable business. However, many people confuse innovation with creativity. Before we go on, try to answer the question. Is your business being innovative, or simply creative? The Harvard Business Review explains the
OneDesk makes the insight management process easy, especially when it comes to the most important step – gathering feedback from your customers. Our customer portal allows you to gain valuable feedback about your products or services much quicker than with traditional survey tools. A quick demonstration of OneDesk’s insight management process 1. Make sure the
Online collaboration is becoming essential for businesses to adhere to. It organizes and structures the planning and development processes, helps you get input from all stakeholders quicker, and helps get work done more efficiently. If we dig deeper, we can see that online collaboration does much more. Online collaboration turns leadership into innovation To collaborate