Client response: Increase it

Are you receiving enough client response? You know you’re receiving positive client response when your existing clients keep knocking at your door for more of your product or service. If you are finding it difficult to retain your clients and … Read More

Innovative Ideas: Important!

Innovative ideas – what are they about? Businesses are increasingly realizing that it is getting more important to come up with, and manage innovative ideas. But what exactly does this mean? According to an article on businessweek.com, innovation nowadays is … Read More

Innovation in the Workplace

In light of the new year, I thought it would be the perfect time to introduce a term you may or may not be familiar with – innovation. The word “innovation” is quickly skyrocketing in the business world; it’s everywhere. … Read More

Customer database: Why use one?

In today’s competitive business world, many businesses are increasingly using a customer database in an attempt to manage their customer relationships to increase both sales and customer satisfaction. A customer database is useful to have as it helps businesses: – … Read More

Business software – which type to use?

The term business software is a broad one. It generally refers to any software that helps a business increase productivity or measure their productivity. Of course, this definition does not fully clarify what a business software is, for every business … Read More

Customer Experience Management: A necessity

Customer Experience Management – what does it mean? Many companies overlook how important customer experience management is. The goal of customer experience management is to move customers from satisfied to loyal and then from loyal to advocate. That being said, … Read More

Give feedback the easy way

‘Tis the season to give feedback – but what is feedback? If I were to ask you to give me a definition of “feedback,” what would you say? The words “criticism,” “remark” or “response” would most likely be in your … Read More

Customer Idea: Your key to Innovation

The importance of the customer idea Customers are better at coming up with innovative ideas about the product or service they are using, than the employees who work at developing them. While employees may predict downsides and obstacles, the necessary … Read More

Customer Relation Management: More important than ever

In today’s competitive world of product development it is more important than ever for companies to keep customers satisfied. After all, they are the reason the business is still standing. However, in a busy corporate environment, it’s easy to fall … Read More

Satisfaction Surveys: Important, but ineffective

Satisfaction surveys: Your Key to Customer Retention Quick, which one of these is better for your company? a) Acquiring new customers b) Retaining current customers If you answered b, you are correct. Once a customer is satisfied with your company, … Read More