Community ideas: Share your ideas and make a difference

In today’s world, it’s important for people to feel connected to each other. To build that connectivity, people form communities. This allows individuals to interact with each other within a common environment. Whether they are religious, political, work-related, or hobby-related, … Read More

This holiday season, ask for employee feedback and make them feel valued

Employee feedback is just as important as customer feedback Take a moment to think about your employees. Why were they hired? Your employees were most likely hired because of their skills, knowledge and potential to strengthen your organization. Because employees … Read More

Gathering user comments through conversation

It’s no secret that the best feedback and comments about a product will come from the ones who use it. Gathering user comments provides companies with ways to measure customer satisfaction and gain insight into what their customers really want. … Read More

Overcoming the Obstacles of the Feedback Letter

You surely know by now that customer satisfaction is they key to a successful business. Companies have long wrote feedback letters to customers, asking them to send in a feedback letter with their thoughts and ideas. However, feedback letters often … Read More

Maximizing Customer Experience

What does customer experience mean? According to Richard Owen, Vice-President, of Dell Online worldwide, customer experience is “The sum total of the interactions that a customer has with a company’s products, people, and processes. It goes from the moment when … Read More

The Modern Customer Survey

Having satisfied customers is the key to a successful business. But how do you know that your customers are pleased with what your organization is delivering? One of the most efficient ways to find out is through a customer survey. … Read More

Customer Engagement: A way to outperform your competitors

Looking for a way to outshine your competitors? Start building customer engagement; this will help your business become more successful. According to research done by the Gallup Organization, organizations that have optimized customer engagement have outperformed their competitors by 26% … Read More

Take advantage of the Collaboration Inbox and stay on top of things

With OneDesk, staying organized and on top of things has never been easier. The Collaboration Inbox (the status bar that sits at the left of the interface), is designed to facilitate organization and collaboration between team members in real-time.  Through … Read More

A simple way to become a stronger business

We’ve got a secret for you.  Well, it’s not really a secret since we’re broadcasting this.  But we would like to let you know about an easy way to strengthen your business. . You can do this by simply listening … Read More

Sharing projects: assigning roles and controlling your data

Note: The screenshots in this post have been removed as they are out-of-date. For more updated content on this topic, view this blog post. One of the biggest advantages of using is that it allows you to collaborate with your … Read More