As a managed service provider (MSP), providing a high quality of service is tantamount to the success of the business. The range of services provided by an MSP includes providing support, maintaining equipment, and improving the operations, all with an eye to anticipating future needs and optimizing cost. The relationship between the service provider and […]
How a Healthcare MSP uses OneDesk to streamline its workflow More
Having a multi-talented, cross-functional team is often seen as an ideal team composition, opening up many different opportunities for work and services that a company can offer. However, that doesn’t mean that there are no challenges presented by this situation. In fact, by providing various different services, there are often multiple workflows introduced to support
How a Creative & Design SaaS Company uses OneDesk to optimize their workflow More
A lot of companies, and their underlying departments, face growing pains as they build on their success and establish themselves as true organizations. As product offerings and capabilities expand, departments and teams start to field wider ranges of requests for work, and this can lead to people specializing in order to build efficiency. Sometimes these
How a Wire Manufacturer uses OneDesk to capture requests and manage projects More
When a company first starts out, the team is often cross-functional in its nature. This overlapping of responsibilities allows a company to be scrappy and grow quickly without too much overhead. Over time and through this period of growth, companies start to expand and develop more definition in terms of its different internal functions: sales,
How an Internal Marketing Team uses OneDesk to serve 48 Hearing Clinics More
ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how they are being utilized. To develop a full picture of where resourcing is currently, analysis
Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times,
How an ERP IT & Dev Agency uses OneDesk for its workflows More
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the
With the pandemic that rocked the world in 2020, a spotlight has been shone on healthcare systems and the challenges there are in running these institutions. Beyond the medical and research components, there are lots of supporting departments that are still needed to ensure hospitals and medical equipment are operating effectively. As medical administration has
How a Hospital uses OneDesk to connect their departments and software More
Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as well as build out their own IT department. This is where turning to a managed
For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all of their clients. While it may be useful at times to have an overarching view
How an IT Consulting Firm Uses OneDesk Ticketing System More