helpdesk teams

The many different types of Helpdesk teams

The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such … Read More

Onedesk March 2017 release

The OneDesk March 2017 Release

The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this … Read More

project teams

The different models of project teams in project management

  The different models of project teams in project management When embarking on a new project, one vital aspect to consider is the project teams who will be taking on the work. There is no one correct or right team structure … Read More

Connect a helpdesk for your Slack using OneDesk

Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects, channels, messages, private messages etc. Some pre-requisites: -A OneDesk account … Read More

best practices for OneDesk

Best Practices for OneDesk Item and Project Types

Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will aim to help you design your work structure in OneDesk, … Read More

helpdesk support queue

The basics of a Helpdesk Support Queue

The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It keeps them from running around trying to address everything and … Read More

product management discipline

The Product Management discipline in the world of Big Business

The Product Management discipline in the world of Big Business The Product Management discipline’s role and job description is heavily dependent on the industry, organization and the product it’s relevant to. Based on the best practices established over the years, … Read More

project management with Google Docs

Connect your project management with Google Docs / Drive

Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we will show you how to have documents automatically created and … Read More

helpdesk to CRM

OneDesk lets you connect your helpdesk to CRM

OneDesk lets you connect your helpdesk to CRM If you haven’t already, you should connect your helpdesk database to your Customer Relations Management (CRM) system as soon a possible. Why? A single source of customer data Because a combined database … Read More

The PRINCE2 Process Model for project management

The PRINCE2 Process Model for project management The PRINCE2 process model is a flexible framework for project management, with the intent to be used for projects across all disciplines. PRINCE2 stands for Projects In Controlled Environments, while the 2 denotes that … Read More