• OneDesk Applications: Gathering customer feedback – Feedback List

    Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An asset to any business. The feedback list application allows you to collect feedback from your […]

  • Gannt Chart Terminology

    Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee all phases of their project in order to ensure successful completion. We’ve noticed that when […]

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    OneDesk Applications: Tasks List

    Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks as well as the ability to apply custom filters for searching and managing your tasks […]

  • 5 Reasons Why You Need OneDesk

    We’re happy to let you know that we’ve recently been reviewed and recommended by contributor, Brad Egeland, as a part of his ongoing “5 Reasons Why” review series. OneDesk’s strengths highlighted in the review: Traditional (waterfall) Project Management meets Agile Connection to the Customer Base Highly Configurable Workflow Options Every organization has different needs as […]

  • Customer vs User within OneDesk

    It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in contributing feedback with your organization, but who does not need access to the internal workings […]

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    LiveChat Customer Support and OneDesk

    “Time is money”.  You’ve heard this said a thousand times before. The reason? It’s true. One of the most time consuming transitions to make in product and project management is the learning curve associated with implementing new software. Learning to use it most efficiently and getting everyone in your organization to do the same is a […]

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    Customer Interaction and the Project Manager

    Balancing the need for customer input and maintaining project control How much do we need our customer to be involved in the project management process? How much involvement do we want them to have as we are designing and developing their critical product that is due to roll-out to end users or the general public […]


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