risk management

All about Project Risk Management

All about Project Risk Management What is risk management for project management: It’s impossible to know everything—a fact that applies to life, as well as to project management. When taking on a new project, this is almost always the case. … Read More

connect a helpdesk to your office 365

Let us help you connect a helpdesk to your Office 365

Let us help you connect a helpdesk to your Office 365 This guide will help you connect a helpdesk to your Office 365 by integrating OneDesk to your standard Office 365 account. What you need to do this integration: -A … Read More

Brand Management

The importance of Brand Management for products

The importance of Brand Management for products Branding is everything: In today’s world, a brand is everything. A successful branding results in recognition, desire, trust, customer loyalty and ultimately, adds to the bottom line. The term Brand Management is frequently … Read More

connect live chat to your helpdesk

Connect Live Chat to your helpdesk with OneDesk

Connect Live Chat to your helpdesk with OneDesk This guide is meant to help you connect live chat to your helpdesk solution and grant you an instant ability to handle questions and other forms of support. The things you need … Read More

on-premise vs cloud based

On-premise vs Cloud based helpdesk: The Pros & Cons

On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premises” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store you data: through a … Read More

connect harvest to OneDesk

Pushing Invoices and bills with Harvest from OneDesk

Pushing Invoices and bills with Harvest from OneDesk This guide is meant to help you connect Harvest to OneDesk to push invoices or bills using Harvest from your OneDesk helpdesk & project management software. What you need to connect Harvest … Read More

remote workers

Useful software to help manage projects of remote workers

Useful software to help manage projects of remote workers It’s a fact: we live in a world that is growing smaller by the second. Don’t worry—the earth is not actually shrinking! Increasingly, we are using technology to break down the … Read More

Connecting Wufoo to your helpdesk using OneDesk

Connecting Wufoo to your helpdesk using OneDesk This is a short guide that will help you in connecting wufoo to your helpdesk and manage forms and the specific clients that they are meant for.   The pre-requisites: -A OneDesk account … Read More

helpdesk teams

The many different types of Helpdesk teams

The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such … Read More

Onedesk March 2017 release

The OneDesk March 2017 Release

The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this … Read More