• Capture
    Exceptional Customer Service: OneDesk & LiveChat

    “The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses on the present.” – Roy Goffer, nanoRep By now, you should know that the key to keeping your customers coming back is to provide an […]

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  • how-to-adopt-an-agile-method
    How to Adopt an Agile Method

    If you are seeking answers on how to adopt an agile method in your workplace, you have come to the right place. Agile methodologies are becoming increasingly popular within project and product management teams. Based on the notion that projects should not be worked on in an “assembly line” fashion, Agile methodologies reinforce collaboration, structure […]

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  • requirements analysis
    Requirements analysis techniques and tools

    Good news. You can stop using spreadsheets to manage your requirements. Is it possible, you say? Yes it is- and it’s all thanks to one amazing tool: OneDesk. Requirements analysis tools and techniques in OneDesk To manage requirements, you need a tool that is flexible but reliable. OneDesk’s requirements management and analysis application allows team […]

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  • checklist
    Technology Roadmap vs Product Roadmap

    We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some light on this topic. Technology Roadmap: Definition and Application According to Wikipedia, a technology roadmap is “a plan, that applies to a new product or process that matches short-term and […]

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  • scrum-master-role
    Scrum Master Role and Responsibilities

    Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles that govern scrum. Part motivational speaker, part coach and manager, the scrum master roles involves monitoring and resolving any issues that may arise throughout the […]

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  • forward email
    Seamless Support Workflows

    How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com The support issue can then be found in OneDesk under the help desk tab. You […]

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  • workflow
    Create a Custom Workflow with OneDesk

    Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product families, creating a workflow that suits the way everyone works can be a nightmare. Here […]

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