• Photo Courtesy: www.tryitlocal.com
    Requirements Validation & OneDesk Customer Portal

    Do you remember playing the ‘telephone game‘ as a child? If so, you’ll remember that when a word or phrase is passed along ear to ear, it can get distorted and change to the point that it becomes unrecognizable from the original. Don’t let your product development cycle turn into a game of guesswork for […]

  • New to OneDesk – Item Flow

    We’ve just added a new application to OneDesk to help you simplify your product management workflow called “Item Flow”. The principle behind adding in this application is simple. When you receive a ton of great feedback from your customers you want to keep these ideas and information connected to your process through all stages. In […]

  • OneDesk Applications: Gathering customer feedback – Feedback List

    Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An asset to any business. The feedback list application allows you to collect feedback from your […]

  • Gannt Chart Terminology

    Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee all phases of their project in order to ensure successful completion. We’ve noticed that when […]

  • checklist
    OneDesk Applications: Tasks List

    Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks as well as the ability to apply custom filters for searching and managing your tasks […]

  • 5 Reasons Why You Need OneDesk

    We’re happy to let you know that we’ve recently been reviewed and recommended by contributor, Brad Egeland, as a part of his ongoing “5 Reasons Why” review series. OneDesk’s strengths highlighted in the review: Traditional (waterfall) Project Management meets Agile Connection to the Customer Base Highly Configurable Workflow Options Every organization has different needs as […]

  • Customer vs User within OneDesk

    It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in contributing feedback with your organization, but who does not need access to the internal workings […]


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