The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Styling & Whitelabeling Your OneDesk App
How to configure your OneDesk app appearance Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now
Introducing: Odie OneDesk’s AI Assistant
Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with
New March 2024
The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as
Help Desk for Education – Why You Need One and What to Look For
What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries.
How to Create Project Quotes
How to Quote for Projects Quoting is a crucial step in project delivery, as it enables both the business and the client to understand the project’s scope and accurately project
New in OneDesk: November 2023
Project Quoting & Invoicing (beta) OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you
Strategies for Agency Time Tracking
Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a
Professional services software integrated with QuickBooks
Professional Services Automation (PSA) software enables your business to easily and accurately log time, plan client projects, and provide continuous client support. With a QuickBooks integration, you can sync data
Using Project Templates
Using project templates Many businesses deliver services or projects for their clients which often follow a similar flow. Projects of this nature can encompass a wide variety of procedures or
New August 2023
The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features. Project Templates OneDesk has always