• Capture
    Creating a product roadmap requires collaboration

    Creating a product roadmap is crucial step in the product planning process and yet, the need to create such all encompassing pieces of information, with so many data points to consider in their construction, has often meant they’ve been sorely neglected – cobbled together in a rush before that all important meeting. Dynamic product & […]

  • collecting customer feedack
    Collecting customer feedback: Are you doing it right?

    Collecting customer feedback: 3 Tips for Success 1. Evaluate your current online feedback strategy, ask: Can visitors quickly and easily find the information they need? Would adding features such as videos or images enhance their online experience? How are we collecting customer feedback? Do we create an effective dialogue with our potential and existing customers? […]

  • functional requirements
    Functional Requirements vs Non Functional Requirements

    We often get asked the question: “What is the difference between functional requirements and non functional requirements?” Let’s take a closer look at these two complimentatry concepts. Functional Requirements Defined According to ReQtest a functional requirement simply tells a system to do something specific. On it’s own, this definition does not really suggest much, but […]

  • Capture
    Exceptional Customer Service: OneDesk & LiveChat

    “The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses on the present.” – Roy Goffer, nanoRep By now, you should know that the key to keeping your customers coming back is to provide an […]

  • how-to-adopt-an-agile-method
    How to Adopt an Agile Method

    If you are seeking answers on how to adopt an agile method in your workplace, you have come to the right place. Agile methodologies are becoming increasingly popular within project and product management teams. Based on the notion that projects should not be worked on in an “assembly line” fashion, Agile methodologies reinforce collaboration, structure […]

  • requirements analysis
    Requirements analysis techniques and tools

    Good news. You can stop using spreadsheets to manage your requirements. Is it possible, you say? Yes it is- and it’s all thanks to one amazing tool: OneDesk. Requirements analysis tools and techniques in OneDesk To manage requirements, you need a tool that is flexible but reliable. OneDesk’s requirements management and analysis application allows team […]

  • checklist
    Technology Roadmap vs Product Roadmap

    We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some light on this topic. Technology Roadmap: Definition and Application According to Wikipedia, a technology roadmap is “a plan, that applies to a new product or process that matches short-term and […]

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