PERT based projects

PERT Based Projects: the Program Evaluation & Review Technique

PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning and estimation are key to this success. However, when projects … Read More

push invoices to quickbooks

Push Invoices to Quickbooks from your Project Management Software

Push Invoices to Quickbooks from your Project Management Software: In this quick guide we will show you how to push invoices to Quickbooks from OneDesk’s project management. What you will need for this: Here’s what you will need to set this all … Read More

helpdesk collaboration

Helpdesk collaboration: Work on tickets to deliver optimal customer support

Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more likely to develop an effective solution to a problem than … Read More

connect a helpdesk to your Asana

Connecting a helpdesk to your Asana with OneDesk

Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our … Read More

resource management software

Effective Tools of Resource Management Software

Effective Tools of Resource Management Software To get through any project, you need a team of people as well as equipment, funding, and facilities in order to get all the tasks done. These aspects can all be viewed as resources. … Read More

helpdesk for ITSM

A Simpler Experience : Helpdesk for ITSM / ITIL

A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a helpdesk optimally configured for IT Service Management (ITSM). These documents … Read More

connect project management to your Desk account

Connect Project Management to your Desk account

Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account.   What you need: -Your OneDesk account (even just the trial version is fine) -Your … Read More

IT Service Management

How to Simplify your IT Service Management with OneDesk

How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play … Read More

How to use software to manage your phase-gated projects

How to use software to manage your phase-gated projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Read More

connect a helpdesk to your Github

Connecting a helpdesk to your Github with OneDesk

Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even … Read More