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New Facebook Theme for Customer Portal
OneDesk’s customer portal allows customers to provide feedback directly to your organization via your website, or a unique link. Once feedback is received, your organization can discuss the feedback internally, or with customers. You can also poll customers and ask them to vote on ideas they like best. Finally, bring the feedback into your OneDesk [...]
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Week in review: Top 5 product management posts
On the OneDesk blog, we deliver and bring you the latest news and eye-catching content related to product innovation, product development and business for project and product professionals looking to gain tips and skills, keep up on trends in the industry and learn something new. From time to time we like to give a shout [...]
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Top Five Causes of Failed Products
Too often, companies think they have thought of the next innovation that will revolutionize their industries, but turn out to be wrong. Last year, Sony thought they would revolutionize the portable tablet experience with the launch of Sony Tablet P. However, this backfired as users found that the foldable tablet was not user-friendly. So what [...]
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Issue tracking tools: Not just for software development
Though they have have become an integral part of software development, especially with the growing need to collaborate with geographically dispersed teams, issue tracking tools can be used in other areas which don’t deal with software specific projects. There are, in fact, a number of ways that other types of organizations can benefit from issue [...]
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Creating Teams in OneDesk
Get Collaborative in 1, 2, 3… OneDesk allows you to create teams and collaborate with colleagues, offsite team members, partners and customers. In this OneDesk Quick Start Guide we’ll teach you how to build your OneDesk team in three ways. We’ll also introduce you to some important concepts in OneDesk, like Projects, which are the [...]
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Five Products That Failed in 2012
Last week, I wrote about some of the most successful product launches in 2012. Apple, Samsung and Activision were some of the companies that came up with innovative products that made their business skyrocket. However, some companies were not as successful. Here are five of the worse product failures of 2012: 5. Nokia Lumia 900 [...]
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Social business: Love your team
Social Business: All you need is love…and three other things There are many definitions of social business floating around the web, but at the end of the day creating a social business consists of three core elements: Collaboration Communication Integration Once an organization has a solid understanding of these three elements, how they relate to [...]
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