The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
New in OneDesk May 2023
New tools to improve your customer support flow This release includes a ton of brand new features to help agents reply to customers more efficiently. The new ‘Knowledge Center’ App
10 Best Practices for Managing Your Help Desk
Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team.
Guide: Design Project Management
Creative project managers need to oversee multiple projects simultaneously. Juggling tight deadlines while keeping the creativity flowing is no easy task. A design project management software can help managers and
How to Structure and Organize Your Account
A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their
How to Invoice for Hours Worked
An invoice for hourly work is a payment request based on the number of hours an organization spends working for their client. Invoicing for hours worked is common in various
About Using Custom Fields
One of the great aspects of OneDesk is the level of customization it supports. With OneDesk, you can configure unique statuses, forms, workflows, and much more. Regardless of what industry
Overview of Invoicing in OneDesk
Gathering your team’s timesheets, compiling spreadsheets, and calculating the time for each client is a method that can take hours or even the whole day. A tool that combines time
What’s New? OneDesk February 2023 Release
The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements. Introducing: The Invoicing App With this release OneDesk introduces invoicing capability
All About OneDesk’s On-Premise Help Desk Solution
What is an on-premise help desk? On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing
7 Reasons to Switch to a Ticketing System From Email
Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With a traditional support email inbox, management involves manually moving emails around,