The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Top Considerations: Selecting a HIPAA Help Desk
For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to
Automatic Time Tracking
What is automatic time tracking? It’s hard to make the best use of your time without knowing where your time is spent. That’s where automatic time tracking comes in. Time
What’s New? OneDesk Release December 2022
OneDesk’s latest release is here! The December new features and enhancements. Big Changes to Email Easily Connect your Office 365 or Gmail email accounts It is easier than ever to
Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide
Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central application collaboratively. Table of Contents How the email flow works In
Organize / Separate Tickets for Multiple Departments
It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’
Top Help Desk Automation Ideas
What is help desk automation? Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary
A Guide to Workload Management in OneDesk
Workload management involves getting a clear picture of who is available and when, in order to utilize your team’s full capacity and exceed goals. In OneDesk there are multiple ways
About User Availability in OneDesk
In OneDesk, your resource management tools, such as the workload view, make use of the user’s availability. User availability is calculated based on their working hours and the amount of
Using the Workload View
Workload view is a ‘system view’ available in the Tasks and Tickets applications. The workload view is a resource availability tool to help you visualize the work each team member
What’s New? OneDesk September 2022
The latest update of OneDesk is live and includes the following new features and enhancements. Item Templates / Prefilled Forms Looking for a quick way to create a ticket or