The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
The OneDesk March 2017 Release
The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup
The different models of project teams in project management
Updated 19/12/2019 The different models of project teams in project management When embarking on a new project, one vital aspect to consider is the project teams who will be taking on
Connect a helpdesk for your Slack using OneDesk
Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects,
Best Practices for OneDesk Item and Project Types
Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will
The basics of a Helpdesk Support Queue
The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It
The Product Management discipline in the world of Big Business
The Product Management discipline in the world of Big Business The Product Management discipline’s role and job description is heavily dependent on the industry, organization and the product it’s relevant
Connect your project management with Google Docs / Drive
Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we
OneDesk lets you connect your helpdesk to CRM
OneDesk lets you connect your helpdesk to CRM If you haven’t already, you should connect your helpdesk database to your Customer Relations Management (CRM) system as soon a possible. Why?
The PRINCE2 Process Model for project management
The PRINCE2 Process Model for project management The PRINCE2 process model is a flexible framework for project management, with the intent to be used for projects across all disciplines. PRINCE2 stands
What is a program manager?
What is a program manager? As organizations grow, there are several management levels or hierarchies introduced to ensure that different teams and initiatives are in sync with each other. Some