The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Quality customer satisfaction and value
It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that they must go beyond meeting the
Innovation technology for your business
A common challenge many businesses face is finding a way to drive innovation throughout their organization, while facilitating their product innovation process. Yet, many are hesitant to incorporate the use
Pragmatic Marketing goes Social: Competitive Landscape
Probably THE most important stage in any product-related research and analysis is the Competitive Landscape, and yet it’s very near limitless scope makes it a dangerously time-consuming and potentially paralyzing
Roadmap tools for dynamic product teams
Product roadmap tools: Your company’s crystal ball Good product roadmap tools allow key stakeholders to gain a multidimensional view into the future – it also helps them work with their
Onboarding SaaS Customers and Users
Onboarding SaaS customers and users: Important! For many SaaS vendors and software companies, onboarding customers can be challenging. The process of onboarding is most often underestimated; many SaaS vendors and
Manage product requirements effectively
Project and product managers responsible for developing and managing product requirements know how daunting and complex this process can be, especially in highly competitive markets. Many factors, including conflicting and
FAQ about OneDesk’s Webinars
If you’ve been tuned in to our website or social media channels, you’ve surely heard about OneDesk’s Webinars. Here’s a little FAQ we’ve compiled based on your questions. If we
Star Wars Day: May the 4th be with you!
Hold on to your lightsabers, Star Wars Day is upon us Alright folks, today is May the 4th, which means that it’s Star Wars Day! “Jedi-ism” may not be a
Drilling Down into your Roadmaps
In a previous blog post, I went through the process of using OneDesk to plan and build your product roadmap. From the time I’ve written that post this past November
Risk over Breakfast
This morning the marketing team at OneDesk attended the Montreal Social Media Breakfast for a smattering of startup based chatter over coffee and sandwiches. Presented as a conversation with Julien