1. How to use OneDesk

Styling & Whitelabeling Your OneDesk App

How to configure your OneDesk app appearance Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > […]

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Professional services software integrated with QuickBooks

Professional Services Automation (PSA) software enables your business to easily and accurately log time, plan client projects, and provide continuous client support. With a QuickBooks integration, you can sync data from the PSA tool easily. For example, you can generate invoices from time logged within your PSA tool, then send over those invoices right to

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Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide

Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central application collaboratively.  Table of Contents How the email flow works In short, the email flow works as follows: Connect or auto-forward your support inbox to OneDesk. Your customers can send an email to your support email

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