Access Control Options in OneDesk: Roles and Permissions

OneDesk’s access control options allow you to assign roles to users and set permissions as to what they can and can’t do within the system. All roles and permissions in OneDesk are pre-set. Even though you can’t create custom roles … Read More

New Roadmap Application in OneDesk

You asked, we listened. You may have noticed that we have been making changes to OneDesk over the past few weeks. That’s because we believe customers always come first and always do our best to meet their needs. Hence, we … Read More

Integrating New Team Members Into Projects

Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set, and everyone’s ready to work. All of the sudden, the … Read More

What Makes OneDesk Unique Software?

One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software. Here are the top ones. OneDesk’s Most Unique Software Features … Read More

OneDesk is hiring!

OneDesk Software Inc. is located in Montreal, Canada. We offer a SaaS based web Enterprise Solution for Help Desk, Product Management, and Project Management. OneDesk is a suite of social business applications that connect customers, employees, and partners in a … Read More

Product Camps 2013: Catch Them While You Can

A product camp, as the official website describes it, is a “free, user-driven, collaborative ‘unconference’ for Product Managers and Marketers.” We at OneDesk love the idea of an “unconference.” It gives the opportunity for innovators, i.e. everyday people who have … Read More

Team challenges solved with OneDesk

New Webinar Series: Organizing Teams and Projects Product managers have to make sense of an enormous amount of information delivered to them from different angles. Their ability to guide their teams, measure results at a granular level, is critical if … Read More

Project management blogs worth a mention

Here at OneDesk, we understand the importance of teamwork. We also know that it’s important to stay current on project management trends, gain inisghts and valuable tips to help guide us along the way. Great project management skills are not … Read More

Innovation funnels and your customers

What is an innovation funnel? The Innovation Funnel is a highly adaptable and flexible system that allows ideas (from various channels and sources) to be carefully analyzed and asessed for viability through a structured set of filters and gates. The … Read More

Creating products during unpredictable times

I got to thinking about our generation, and how content shapes our thoughts and beliefs about products and services these days. More specifically, how quickly we change our focus from one product to the next. We always want the next … Read More