customer-requests7

Customer requests and starting conversations around them

OneDesk allows you start conversations with internal team members as well as customers. Hence, there are different discussion options, and each one allow you start conversations with different groups. Internal discussions Internal discussions, also referred to as discussions in certain … Read More

agile-challenges

Agile challenges in business today

Overcoming agile challenges It is no secret that many organizations find it challenging to remain dominant in a marketplace characterized by heavy competition and rapidly shifting customer demands. The reality today is that by the time a product has been … Read More

scrum

Scrum Methodology vs. Agile Methodology

Due to increasingly rapid rates of change in the corporate world, whether they occur within customer demands, project requirements, support issues or tasks, many companies are finding that their traditional business processes do not allow them to move fast enough … Read More

organizing feedback

Organizing Feedback: Going for Gold

Parallels between gold panning and organizing feedback I recently attended an exhibition related to Peruvian lifestyle and traditions. As part of the tour, there was a video on gold panning, more commonly known as the process of sifting for gold. … Read More

product-management-blogs

Cool Product Management Blogs You Should Know About

Every now and then, it’s good to read up about what others have learned about product management, especially since it’s a field that is constantly evolving. Hence, we have put together a list of some cool product management blogs that … Read More

launching a new product

Launching a new product?

Launching a new product ain’t easy You’ve spent countless months or even years developing this new product, and you are confident that it will succeed in the marketplace. Congratulations for making it this far. You are now ready to introduce … Read More

prioritizing projects

Prioritizing projects based on organizational goals

Prioritizing projects and company goal alignment Your project management team is a critical piece of the product development puzzle. Therefore, organizations needs to have strategic processes in place for prioritizing projects. Successful project management depends on the project team’s ability … Read More

agile-roadmap-planning

Agile Roadmap Planning Tips

Every product manager knows that roadmapping is an essential aspect of the planning process. Without a product roadmap, it can be difficult to express your vision you have of your product to your team. Roadmap planning allows you and your … Read More

set-lifecycle-status

Customization Options in OneDesk

With the various customization option available within OneDesk, you can configure the software to fit your needs and organization’s terminology and branding. Here is a list of all the software customization options in OneDesk: Customizing labels Labels and terms in … Read More

listening to customers

Listening to customers through different channels

Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity … Read More