Customer interaction is an integral component of product development

All stages of product development are interconnected and the tools used must form an integrated process that supports effective management of innovation. Customer interaction also plays a vital role, continuously throughout the product development process. To fully ensure the success of your product innovation strategy organizations need to leverage and combine several disparate, stand-alone solutions and this can be a cumbersome and costly process.

Watch this video now to see how easy it is to channel, triage and manage customer interactions and feedback in OneDesk:

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