OneDesk for Customer Service

OneDesk Customer Service allows you to easily connect with your whole customer community and manage feedback, support tickets, and other customer interactions.

Help Desk

Provide stellar customer communications by connecting your customers to your development flow.

Customer and community portal

Engage with your customers and let them suggest ideas, report issues and hold discussions.

Feedback management

Manage and analyse feedback to ensure nothing slips through the cracks.

Email integration

Capture tickets and discussions by email.

Watch the Video Tour

Allow customers to interact with you directly on your website

Send your customers a link to your customer portal or embed it in your website. Build a customer community and let customers submit, discuss and vote on their favorite ideas.

1-customer-portal

Provide superior customer support

Capture, create and assign help desk tickets from one centralized place. Discuss and quickly resolve tickets with your team.

customer_service_flow

Never overlook another customer email

Capture and respond to customer emails directly from your OneDesk account.
Forward your incoming support emails to:

  • support@(YourOrganization).OneDesk.com
  • ideas@(YourOrganization).OneDesk.com
  • questions@(YourOrganization).OneDesk.com
  • problems@(YourOrganization).OneDesk.com
  • leads@(YourOrganization).OneDesk.com
  • compliments@(YourOrganization).OneDesk.com
  • feedback@(YourOrganization).OneDesk.com
  • (anything)@(YourOrganization).OneDesk.com
3-email

Powerful filtering and sorting

Filter and sort feedback and tickets using a flexible and extensive set of stacked filters. Save views for quick access to the information you need.

4-filtering

Keep track of all your customer-related activities

See the discussion history of each ticket and customer interaction.

4-collaboration (1)

Keep customers updated on their feedback, every step of the way

Show your customers you are listening and working on their feedback. Choose to automatically share status updates with them.

6-lifecycle-status

Let customers help themselves and each other

Let customers search previously resolved issues and conversations. Control which tickets and threads are published.

7-cp-community-discussion

Dashboard & Reports

A quick glance at the dashboard gives you real-time statistics about the status of your tickets, team performance and more. Export detailed reports about your feedback and support tickets in HTML, PDF, .csv or Excel formats.

8-dashboards-reports

Download our OneDesk Mobile App

The OneDesk mobile app gives users access to their OneDesk account on the go. The app is designed to let users access and work on their assigned items directly from their phone or tablet.

– Access their assignments.
– Submit timesheets to log work performed.
– Follow and engage in discussions on items with customers and colleagues.

Onedesk Mobile App

Sign up and try it out.

Sign up and try out OneDesk for yourself. No credit card required.

Sending

OR sign up with       Google   /    Linkedin