Take an involved and collaborative approach to customer service with OneDesk's suite of unified customer engagement tools.
Capture, manage and resolve product-related issues collaboratively with customers, in an efficient and timely manner. Engage with customers across various channels: the social web, email, through the customer portal or through OneDesk's fully integrated help desk application.
Discover customer conversations related to your products, industry, and competitors.
Engage with customers and identify valuable product-related issues.
Automate your customer service workflow to reduce response times and processing errors.
Community portal enables customers to submit feedback directly to your organization.
Capture, manage and centralize all of your support emails within OneDesk.
Deliver stellar customer service today- try OneDesk now, for free!
OneDesk is feature-rich
Choose to only use the features your business needs, and make use of more if necessary.
“We needed to have tight communications, not lose things, and be able to know exactly what the other people needed. I looked at around 30 pieces of software, different project management software, everything from programs I could install on a server and run to simple little online Gantt charts to sharepoint systems to full-blown waterfall giant implementation projects. And the one that suited us the most - was OneDesk